conflict with woocommerce memberships

  • Resolved carlcs

    (@carlcs)


    4 years, 1 month ago

    We were testing the latest updates for woocommerce plugins in our staging site and our product pages don’t load and we get HTTP 500 errors on the pages. sometimes we get lucky and the page loads but it loads very slowly or the page looks broken. i tried other pages and they load slowly but don’t crash like our product pages. i reviewed our logs and i found these errors

    [09-Oct-2020 04:40:30 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home/appuser/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 790
    [09-Oct-2020 04:40:31 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home/appuser/wp-content/plugins/woocommerce-subscriptions/includes/class-wc-subscription.php on line 1068
    [09-Oct-2020 04:40:35 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home/appuser/wp-content/plugins/woocommerce/includes/class-wc-order-factory.php on line 61
    [09-Oct-2020 04:40:38 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home/appuser/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 776
    [09-Oct-2020 04:40:39 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home/appuser/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 667

    these errors come up in all pages but it’s more noticeable in the product pages because the pages crash

    changing the maximum execution time to 60 seconds yields the same issue. after a lot of conflict testing, we found that popup maker 1.12.0 conflicts with the latest version of woocommerce memberships 1.19.1. turning off popup maker removes the issue

Viewing 1 replies (of 1 total)
  • Bel

    (@belimperial)

    Hello,

    Good day, and thank you for reaching out!

    I’m sorry to hear you’re experiencing this trouble on your site. The two most common causes of this error are a corrupted .htaccess file and exceeding your server’s PHP memory limit.

    The .htaccess file in your WordPress directory can become corrupted after installing a plugin or making another change to your WordPress site. Could you kindly create a new .htaccess file? For more insights, kindly refer to this link https://www.ads-software.com/support/article/htaccess/

    You may also need to increase the Max Execution time under the PHP settings of the server. Could you please contact your hosting and ask to increase it to 120.

    I hope this helps.

    If the issue persists, you will need to escalate it to our HelpScout support desk to assist you further with your issue. Check out this link: https://wppopupmaker.com/support/

    Thank you.

Viewing 1 replies (of 1 total)
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