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Resolved greatrequest
(@greatrequest)

6 years, 7 months ago

I have installed WooCommerce plugin not long ago, on one of my customer’s Website. After much testing, I found a bug that would open the product image but then make it full page height (Not Full-Screen height as it is meant to be.)
Few of the tests I usually do are:
1) Clear Cash and cookies (No Result)
2) Clear all custom CSS added to the site (No result)
3) Deactivate all plugins and turn them on one by one until finding the conflicting one. (Positive result)

Now As I found the problem I started to turn them on one by one and found that Mobile Menu plugin is conflicting with WooCommerce.

I have cleared all of the settings making sure they are back to default on both plugins but unfortunately no result.

I don’t think it might be a CSS or HTML issue as inspected both for any overrides and found no clues. If you are using any PHP or JS they might be conflicting.

I will leave the site live before sending it back to Comming Soon Mode for two days unless you want it to stay live for any longer than that.

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author Rui Guerreiro
(@takanakui)

6 years, 7 months ago

Hi,

Can you provide me a screenshot with the marked issue?

Can you try to change the menu display type to Slideout over content?

Thread Starter greatrequest
(@greatrequest)

6 years, 7 months ago

Here are the Screenshots Please open them in the order it is shown.

1) https://lailii.co.uk/wp-content/uploads/2018/04/111.png
2) https://lailii.co.uk/wp-content/uploads/2018/04/222.png
3) https://lailii.co.uk/wp-content/uploads/2018/04/333.png
4) https://lailii.co.uk/wp-content/uploads/2018/04/444.png
5) https://lailii.co.uk/wp-content/uploads/2018/04/555.png
6) https://lailii.co.uk/wp-content/uploads/2018/04/666.png

I Will also try the suggestions you posted above and update you when finished.

Thread Starter greatrequest
(@greatrequest)

6 years, 7 months ago

Quick Update!
The suggestion you gave me helped but then I still suggest you look into it. Thanks a lot.

PS: Would you like me to change it back to “Slide Push Content” so that you can debug the issue?

Thread Starter greatrequest
(@greatrequest)

6 years, 7 months ago

As I am out for the rest of today I will most likely not be able to reply. Although slide over content helped I switched it back to push the content. Feel free to debug it using the site.
Use only the link I provided you with as the rest of the products using the different theme and will be changed in near future.

URL to test product page: https://lailii.co.uk/product/test-product/

Plugin Author Rui Guerreiro
(@takanakui)

6 years, 7 months ago

That’s definitely from the Slideout Push content. The push content effect adds a new dimensional axe and the fixed elements lose their initial position.

To sort this they have to remove of the area that is pushed.
To do this we need to identify the fixed elements and place their ids/class in a field that exist in the General Option called Sticky HTML Elements.

Add this code below to that field
.pswp

Here is some documentation about that field
https://www.wpmobilemenu.com/knowledgebase/general-options/my-fixed-element-is-in-the-wrong-position-how-can-i-fix-it/

After this clear the cache and test again to see if it worked.

Thread Starter greatrequest
(@greatrequest)

6 years, 7 months ago

Thanks A LOT! Now I don’t have to look for a different plugin. Great Customer Support!!!

Thread Starter greatrequest
(@greatrequest)

6 years, 7 months ago

Quick Update!

And once again the suggestion you’ve made earlier is working. Apologise for misunderstanding the settings. I will remember this for the future. Great Plugin AND Customer service, need to have a look at Premium plans in near future ;-).

Plugin Author Rui Guerreiro
(@takanakui)

6 years, 7 months ago

Glad it’s sorted, you don’t have to apologise for anything. We are here to help.

Take some time and drop us a review. Thanks
https://www.ads-software.com/support/plugin/mobile-menu/reviews/

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Conflict with WooCommerce Product Image light-box’ is closed to new replies.

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