Conflict with WP Activity Log Premium plugin

  • Resolved lemonaise

    (@lemonaise)


    2 years, 3 months ago

    Hi,
    I’ve had the Hubspot plugin installed for a while, but it started deactivating automatically, causing my Hubspot integrations to fail. By switching off plugins and activating them again, I traced the issue to the WP Activity Log (Premium) plugin. If I have that switched off there’s no issue. As soon as I activate it again, the Hubspot plugin deactivates. There are no errors recorded in the log.
    Can you take a look and let me know if there’s a solution?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support deb

    (@dbhattacharya)

    Hi @lemonaise,

    Thanks for your message!
    Unfortunately we don’t offer support for third party integrations.
    Please check with WP Activity Log plugin support to know more about the issue.

    Best regards!

    Thread Starter lemonaise

    (@lemonaise)

    Hi Deb,
    Thanks for your quick reply. I will check with WP Activity Log, but their plugin is working and remains activated. As it’s the Hubspot plugin that deactivates, the issue I’m having is with your plugin.
    If you could look into the issue and test, at least. That would be really helpful.

    Plugin Support harthur90

    (@harthur90)

    Hi @lemonaise,

    Thanks for writing to us.

    Could you record a HAR file of you experiencing the problem and send to [email protected] to help us debug?
    Please refer to this link for more details on collecting a HAR file.

    Please note that due this ticket being related to a 3rd party plugin we offer limited support. This could be due this Plugin reaching Hubspot apis that they have no access, causing you to be signed out.

    Best Regards

    Plugin Support harthur90

    (@harthur90)

    Hi @lemonaise did you send the HAR file to our support email?

    Best Regards

    • This reply was modified 2 years, 3 months ago by harthur90. Reason: typo
    Plugin Support harthur90

    (@harthur90)

    I’ll close this issue, feel free to reopen if needed

    Best regards

Viewing 5 replies - 1 through 5 (of 5 total)
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