Conflict with WP External Links

  • Resolved hazelly93

    (@hazelly93)


    10 months, 3 weeks ago

    Hello,

    we have mentioned a bug with the WP External Links plugin. Is there anything already known about this?

    When we edit a page we get the following error: “Updating failed. The response is not a valid JSON response”.

    We followed various instructions, which unfortunately were unsuccessful. Finally, we deactivated all plugins, tested page editing and gradually reactivated the plugins. We noticed that the error only occurs if the “WP External links” and “Smart Slider 3” plugins are activated at the same time. This behavior leads us to suspect that there is a conflict between the two plugins.

    We have installed the latest versions of the plugins:
    WP External links: 2.59
    Smart Slider 3: 3.5.1.21

    Thanks for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robert

    (@robertnextendweb)

    Hi @hazelly93!

    It looks like that this WP External Links plugin works in a way that after a page save it tries to make a modification on the contents/codes, but it messes up something for us, and the page can’t be saved. I recommend going to the settings of the WP External Links plugin -> Exceptions tab -> Disable “Apply settings on: All contents (the whole page)” setting, and then leave the 3 other options, “Post content”, “Comments” and”All widgets” enabled. This way our WordPress blocks remain untouched, and where they need to run these codes (mostly on the post content), they can still do so. Like this the page can be saved. If you need the “All contents” setting, then I would recommend getting in touch with the developers of that plugin, and ask them to resolve the error they create.

    Thread Starter hazelly93

    (@hazelly93)

    Thanks for the quick help. With this setting it works perfectly.

Viewing 2 replies - 1 through 2 (of 2 total)
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