Conflict with YITH Gift Card

  • Resolved mementor

    (@mvirik)


    3 years, 2 months ago

    Hi,

    We are experiencing som issues with YITH Gift Card, and have been emailing back and forth with them the last week. Their conclusion is that the issue comes from your plugin, and that you will have to help us with an improvement.

    The issue happens when we add a Gift Card using the WC default coupon field, combined with a shipping methos from the Weight Based Shipping plugin.

    Settings: https://d.pr/i/DGh9XT
    Error message: https://d.pr/i/8GJz6v
    Video: https://d.pr/v/pIgzyh

    Can you have a look?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dan

    (@dangoodman)

    Hi,

    Thank you for the details.

    It looks like the error on the screenshot comes from the Klarna Checkout for WooCommerce plugin.

    Could you try disabling either WBS or the checkout plugin to see what happens?

    Thread Starter mementor

    (@mvirik)

    Hi,

    Yes, the message only appears on Klarna Checkout, having added a YITH gift card in the cart and a paid shipping method (not free shipping).

    When disabling WBS everything works fine.

    Plugin Author Dan

    (@dangoodman)

    It seems the issue is that the order subtotal goes below zero, and Klarna Checkout doesn’t “like” it.

    Weight Based Shipping is just a regular WooCommerce shipping plugin implementing the Shipping Method API, doing nothing fancy or tricky.

    On the other hand, it’s the YITH Gift plugin that calculates the discount and Klarna Checkout that doesn’t get it. I don’t see how WBS is involved in this.

    I believe it worth contacting Klarna Checkout support as well to get helped with the error.

Viewing 3 replies - 1 through 3 (of 3 total)
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