Conflict With Youzify

Hi @jasperdemann,
Greetings. Hope you are doing well.

Regarding your query, I would like to suggest you to check your memory limit by navigating to?wp-admin -> Elementor -> System Info. Check out this screenshot:?https://d.pr/i/a9YFRv

If the limit is less than 512M then please increase the memory limit. To increase the memory limit you will have to modify the?wp-config.php?file of yours. Just above this line ” /* That’s all, stop editing! Happy blogging. */” add this following line of code:

define(‘WP_MEMORY_LIMIT’, ‘512M’);

You would find the wp-config.php file under your WordPress directory.

You can also read this blog to modify the?wp-config.php.

Let me know if this solves your issue or not. If it doesn’t, please share the Site Info. You can get the Site Health Information from?Dashboard > Tools > Site Health > Info > Copy site info to clipboard:?https://d.pr/i/KDbAny

This will help us to reproduce this issue on our end.

Thank you!

Hi
It was set at 40M so I changed it to 512M, but unfortunately there’s no change.
I also forgot to mention that I can only view that page in Elementor Safe Mode.

` wp-core

version: 6.6.2
site_language: en_GB
user_language: en_GB
timezone: Asia/Phnom_Penh
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/u477581818/domains/vital50plus.com/public_html/community
wordpress_size: 76.70 MB (80428129 bytes)
uploads_path: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content/uploads
uploads_size: 1.55 MB (1627590 bytes)
themes_path: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content/themes
themes_size: 4.60 MB (4819243 bytes)
plugins_path: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content/plugins
plugins_size: 141.04 MB (147893444 bytes)
fonts_path: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 17.33 MB (18169856 bytes)
total_size: 241.22 MB (252938262 bytes) wp-dropins (1)

object-cache.php: true wp-active-theme

name: BuddyX Child (buddyx-child)
version: 1.0.0
author: Jasper
author_website: https://community.vital50plus.com
parent_theme: BuddyX (buddyx)
theme_features: core-block-patterns, buddypress-use-legacy, widgets-block-editor, block-templates, automatic-feed-links, title-tag, html5, post-formats, customize-selective-refresh-widgets, responsive-embeds, custom-header, custom-background, wp-block-styles, editor-patterns, editor-styles, align-wide, editor-color-palette, editor-font-sizes, amp, service_worker, menus, custom-logo, post-thumbnails, editor-style, lifterlms-sidebars, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, buddypress-use-nouveau, widgets
theme_path: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content/themes/buddyx-child
auto_update: Disabled wp-parent-theme

name: BuddyX (buddyx)
version: 4.7.4
author: wbcomdesigns,vapvarun
author_website: https://github.com/vapvarun/buddyx
theme_path: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content/themes/buddyx
auto_update: Disabled wp-themes-inactive (1)

Hello Elementor: version: 3.1.1, author: Elementor Team, Auto-updates enabled wp-mu-plugins (3)

Elementor Safe Mode: version: 1.0.0, author: Elementor.com
Health Check Troubleshooting Mode: author: (undefined), version: 1.9.2
Security by CleanTalk: Must-Use Module: version: 2.0, author: CleanTalk Security wp-plugins-active (17)

Admin Menu Editor: version: 1.12.4, author: Janis Elsts, Auto-updates enabled
Anti-Spam by CleanTalk: version: 6.42.1, author: СleanTalk - Anti-Spam Protection [email protected], Auto-updates enabled
BuddyPress: version: 14.1.0, author: The BuddyPress Community, Auto-updates enabled
Bulk NoIndex & NoFollow Toolkit (by Mad Fish): version: 2.16, author: Mad Fish Digital, Auto-updates enabled
Elementor: version: 3.24.7, author: Elementor.com, Auto-updates enabled
Essential Addons for Elementor: version: 6.0.7, author: WPDeveloper, Auto-updates enabled
Health Check & Troubleshooting: version: 1.7.1, author: The www.ads-software.com community, Auto-updates enabled
LiteSpeed Cache: version: 6.5.1, author: LiteSpeed Technologies, Auto-updates enabled
Optimize Database after Deleting Revisions: version: 5.2.2, author: NerdPress, Auto-updates enabled
PublishPress Capabilities: version: 2.13.0, author: PublishPress, Auto-updates enabled
Security by CleanTalk: version: 2.144, author: CleanTalk Security, Auto-updates enabled
Temporary Login Without Password: version: 1.8.3, author: StoreApps, Auto-updates enabled
UpdraftPlus - Backup/Restore: version: 1.24.6, author: TeamUpdraft, DavidAnderson, Auto-updates enabled
WP-Cron Status Checker: version: 1.2.5, author: Webhead LLC, Auto-updates enabled
WP Crontrol: version: 1.17.0, author: John Blackbourn, Auto-updates enabled
WP Mail SMTP: version: 4.1.1, author: WP Mail SMTP, Auto-updates enabled
Youzify: version: 3.5.4, author: KaineLabs, Auto-updates enabled wp-plugins-inactive (1)

MemberSpace: version: 2.1.12, author: MemberSpace, Auto-updates enabled wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1809
imagemagick_version: ImageMagick 7.1.1-19 Q16-HDRI x86_64 21601 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 2048M
upload_max_filesize: 2048M
max_effective_size: 2 GB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 1,003 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 196608
imagick::RESOURCETYPE_MAP: 502 GB
imagick::RESOURCETYPE_MEMORY: 251 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: unknown wp-server

server_architecture: Linux 4.18.0-513.9.1.lve.el8.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 8.2.14 64bit
php_sapi: litespeed
max_input_variables: 5000
time_limit: 360
memory_limit: 2048M
max_input_time: 360
upload_max_filesize: 2048M
php_post_max_size: 2048M
curl_version: 7.87.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-10-16T13:19:21+00:00
utc-time: Wednesday, 16-Oct-24 13:19:21 UTC
server-time: 2024-10-16T20:19:19+07:00 wp-database

extension: mysqli
server_version: 10.11.9-MariaDB
client_version: mysqlnd 8.2.14
max_allowed_packet: 1073741824
max_connections: 2000 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content
WP_PLUGIN_DIR: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable buddypress

version: 14.1.0
active_components: Extended Profiles, Settings, Friend Connections, Private Messages, Activity Streams, Notifications, Members, Members Invitations
url_parser: BP Rewrites API
global_community_visibility: members
template_pack: BuddyPress Legacy 14.1.0
! hide-loggedout-adminbar: No
! bp-disable-account-deletion: No
! bp-disable-avatar-uploads: Yes
! bp-disable-cover-image-uploads: Yes
bp-enable-members-invitations: Yes
bp-enable-membership-requests: No
! bp-disable-profile-sync: Yes
! bp-disable-blogforum-comments: No
_bp_enable_heartbeat_refresh: Yes buddypress-constants

BP_VERSION: 14.1.0
BP_DB_VERSION: 13906
BP_REQUIRED_PHP_VERSION: 5.6.0
BP_PLUGIN_DIR: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content/plugins/buddypress/
BP_PLUGIN_URL: https://community.vital50plus.com/wp-content/plugins/buddypress/
BP_IGNORE_DEPRECATED: undefined
BP_LOAD_DEPRECATED: undefined
BP_ROOT_BLOG: 1
BP_ENABLE_MULTIBLOG: undefined
BP_ENABLE_ROOT_PROFILES: undefined
BP_DEFAULT_COMPONENT: overview
BP_XPROFILE_BASE_GROUP_NAME: mystery
BP_XPROFILE_FULLNAME_FIELD_NAME: Name
BP_MESSAGES_AUTOCOMPLETE_ALL: Disabled
BP_DISABLE_AUTO_GROUP_JOIN: undefined
BP_GROUPS_DEFAULT_EXTENSION: undefined
BP_SIGNUPS_SKIP_USER_CREATION: undefined
BP_MEMBERS_REQUIRED_PASSWORD_STRENGTH: undefined
BP_EMBED_DISABLE_PRIVATE_MESSAGES: undefined
BP_EMBED_DISABLE_ACTIVITY_REPLIES: undefined
BP_ENABLE_USERNAME_COMPATIBILITY_MODE: undefined
BP_AVATAR_DEFAULT_THUMB: undefined
BP_AVATAR_DEFAULT: undefined
BP_AVATAR_URL: https://community.vital50plus.com/wp-content/uploads
BP_AVATAR_UPLOAD_PATH: /home/u477581818/domains/vital50plus.com/public_html/community/wp-content/uploads
BP_SHOW_AVATARS: 1
BP_AVATAR_ORIGINAL_MAX_WIDTH: 450
BP_AVATAR_ORIGINAL_MAX_FILESIZE: 5120000
BP_AVATAR_FULL_HEIGHT: 150
BP_AVATAR_FULL_WIDTH: 150
BP_AVATAR_THUMB_HEIGHT: 50
BP_AVATAR_THUMB_WIDTH: 50
BP_USE_WP_ADMIN_BAR: undefined
BP_FRIENDS_DB_VERSION: undefined
BP_FORUMS_PARENT_FORUM_ID: 1
BP_MEMBERS_SLUG: undefined
BP_GROUPS_SLUG: undefined
BP_MESSAGES_SLUG: undefined
BP_NOTIFICATIONS_SLUG: undefined
BP_BLOGS_SLUG: undefined
BP_FRIENDS_SLUG: undefined
BP_ACTIVITY_SLUG: undefined
BP_SETTINGS_SLUG: undefined
BP_XPROFILE_SLUG: undefined
BP_FORUMS_SLUG: forums
BP_SEARCH_SLUG: search wp_mail_smtp

version: 4.1.1
license_key_type: lite
debug: No debug notices found.
lite_install_date: Sep 27, 2024 @ 9:29pm

Hello again @jasperdemann ,

Can you please share the Plase share a detailed Screencast of the issue containing the Plugin name version and make sure to disable all other Plugin except the plugin in question.

We have checked on our end and didn’t find any issue take a look : https://d.pr/v/FRjW6g

So please share your screencast so that I can understand and assist accordingly.

Thanks

Hello again @jasperdemann

Sorry for the inconvenience.

We did not hear from you since our last conversation. Could you please let us know if you are still having the issue? So that we could try to solve your issue.

We are waiting for your response.

Thank you.

Hi
Apologies for my lack of action. I’ve been travelling this week.
I’ll get onto it ASAP.

If I deactivate BuddyPress 14.1.0 everything works as it should.
I have Youzify Pro 3.5.4, which is meant to work together as a pair with BuddyPress as its core.
I don’t have a screen recorder, so I’ve attached some screenshots of what happens if BuddyPress is activated.

Hello again @jasperdemann

Given that Youzify is designed to work closely with BuddyPress as its core component, I would recommend reaching out to the support teams for Youzify and BuddyPress. They have the specialized knowledge to diagnose and address conflicts related to their plugins’ functionalities and compatibility with each other.

When contacting their support teams, it would be helpful to share the steps you’ve taken, including:

1. The plugin versions you are using: BuddyPress v14.1.0 and Youzify Pro v3.5.4.
2. The issue occurring only when BuddyPress is activated
3. A summary of the conflict test results, showing that deactivating BuddyPress resolves the issue, indicating a direct relationship between the two plugins.

We are here to assist you with any additional questions or if there’s anything more we can do from our end. But given the complexity of this conflict, the Youzify and BuddyPress support teams would be the best point of contact to get a precise solution.

Thank you for your patience and for providing such detailed information. Let me know if you need any further help!

Best regards,
Pial

Okay, thanks.