conflicts with Theme + billing issues

  • Conflicts with Avada WordPress theme.

    Not great support, they have a chat feature on their website, but are never online it seemed. Billing is horrible. You can’t update payment information in your profile on their website, and if you need invoices for company reasons; that’s something you have to specifically ask them for. After not being able to update my credit card information, they wanted me to send a PayPal payment to an employee’s personal PayPal account, which we weren’t comfortable with as a company. So if you purchase this plugin for a company website and need invoices for billing/accounting, it’s always been difficult with Tagembed.

    We’ve also found that the plugin doesn’t always work – we had a LinkedIn Feed in our footer. We’d have to clear our cache or view the site in a private window to ensure it was working properly.

    For me, for $49/month or $600/year – we had hoped for better support and functionality.

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  • Plugin Author Tagembed

    (@tagembed)

    Hello @jaysvoboda ,

    Thank you for taking the time for the feedback and reviewing us.

    I understand, I used to send manual receipts to your email. We took your feedback seriously and added payment receipts on the dashboard for all our customers.

    Steps to get payment receipts :
    1. LOGIN to tagembed.com
    2. Go to MY ACCOUNT
    3. Click on MY TRANSACTION tab
    4. Download the receipts.

    Please feel free to contact us for any assistance at [email protected] regarding Instagram Feed, Facebook Feed, Twitter Feed or any network.

    Regards,
    Michael from tagembed

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