Confusing information on the dashboard

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Darian

    (@d0153)

    Hi @srmanager

    Thanks for reaching out.

    The field you’re referring to is the number of ticket purchases that have been successfully made by the attendees of your event.

    I hope this helps, and please let me know if you have further questions or concerns.

    Thread Starter srmanager

    (@srmanager)

    Hello @d0153

    Thanks for your help. But I think we have a possible error in the plugin.

    See the image below, 26 cannot be the difference between 60 and 34. The value 60 is already reducing 34 canceled tickets. This makes no sense and is wrong.

    https://prnt.sc/lB2dnIwbbaEd

    Thread Starter srmanager

    (@srmanager)

    There is another error

    https://prnt.sc/g7AJGzFisivo

    • This reply was modified 1 year, 2 months ago by srmanager.
    Plugin Support Darian

    (@d0153)

    Hi @srmanager

    This could probably be an issue. Let me share this with the team, and I’ll update you once I know more.

    In the meantime, could I ask for the version of the plugins that you’re using? I want to replicate this on my side as well.

    • The Events Calendar
    • Event Tickets

    In addition, are you using Tickets Commerce for your tickets?

    Plugin Support Darian

    (@d0153)

    Hi @srmanager

    I hope everything is going smoothly for you. I just wanted to touch base and inquire if you had the opportunity to review my previous response as it has been some time since we last heard from you.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that we haven’t heard back from you in a while, so I’ll assume that the matter has been resolved. If you need any more help, feel free to start a new thread and we’ll be happy to assist you.

Viewing 6 replies - 1 through 6 (of 6 total)
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