Confusing submit button value during form submission states

  • Resolved Jong

    (@jongycastillo)


    1 year, 4 months ago

    There is a setting in the form’s submit button (processing label) that allows me to control the verbiage of the submit button’s text (label) when the form is processing. Great feature for extra control, but it confuses user. See scenarios below.

    1. Input invalid information in one or more fields
      • Result:
        Button text: Processing (or processing label)
        Button state: disabled
      • Expected result:
        Button text: Submit (or label)
        Button state: disabled
    2. Input valid information in all fields
      • Result:
        Button text: Processing (or processing label)
        Button state: enabled
      • Expected result:
        Button text: Submit (or label)
        Button state: enabled

    Can this be improved? It makes the form look buggy like it’s stuck in a processing state.

Viewing 1 replies (of 1 total)
  • Shaylee

    (@shayleehansen30)

    Hi Jong,

    Thank you for providing valuable feedback on the behavior of the submit button in Ninja Forms. I understand how the current behavior may lead to confusion and give the impression that the form is stuck in a processing state.

    To address this concern and suggest improvements, I recommend reaching out to our Customer Success team directly. They are well-equipped to handle feature requests and can log your specific suggestion for our engineers to review.

    We offer free support for non-members here.

    By contacting our Customer Success team, you can ensure that your feedback is properly documented and considered for future updates to Ninja Forms. They will be able to provide further guidance on how your feature request can be submitted and tracked.

    We appreciate your input in helping us enhance the user experience of Ninja Forms. If you have any additional questions or require further assistance, please don’t hesitate to reach out to our Customer Success team.

Viewing 1 replies (of 1 total)
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