Confusion with JetPack connection and lost stats

  • Resolved mode2ben

    (@mode2ben)


    3 years, 7 months ago

    LTCCovid.org account – using JetPack plugin as migrated from wordpress.com to WP-Engine successfully mid last year. All stats were carried across at that point.

    We started losing stats a couple of days ago (circa Aug 10) — a disconnect and reconnect restarted the stats collection but all stats history prior to Aug 13 have gone. Stats are starting to be collected as of today Aug 13.

    I am not certain but the re-connection may have been to the incorrect WordPress account. We have two administrators an one paid WordPress.com account. I have tried to connect to my colleagues account from the dashboard but I think there may be something wrong with that. The correct WP account holder / username is adelinacohe.

    It’s also possible that a staging site could have had JetPack enabled but I think not.

    So we really need to connect up the correct account to the live site at ltccovid.org and get all our legacy stats back in the JetPack dashboard — hope you can help.

    Thanks
    Ben

    The page I need help with: [log in to see the link]

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  • Hello @mode2ben

    Since your case requires more security access, could you contact us via this contact form, please?

    Please include a link to this thread in your message.

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Anonymous User 18700194

    (@anonymized-18700194)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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