Confusion with JetPack connection and lost stats
-
LTCCovid.org account – using JetPack plugin as migrated from wordpress.com to WP-Engine successfully mid last year. All stats were carried across at that point.
We started losing stats a couple of days ago (circa Aug 10) — a disconnect and reconnect restarted the stats collection but all stats history prior to Aug 13 have gone. Stats are starting to be collected as of today Aug 13.
I am not certain but the re-connection may have been to the incorrect WordPress account. We have two administrators an one paid WordPress.com account. I have tried to connect to my colleagues account from the dashboard but I think there may be something wrong with that. The correct WP account holder / username is adelinacohe.
It’s also possible that a staging site could have had JetPack enabled but I think not.
So we really need to connect up the correct account to the live site at ltccovid.org and get all our legacy stats back in the JetPack dashboard — hope you can help.
Thanks
BenThe page I need help with: [log in to see the link]
- The topic ‘Confusion with JetPack connection and lost stats’ is closed to new replies.