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I also don’t seem to be able to access any support even though I’m logged into my account that I purchased the product from. I just keep seeing this error:

“Have a paid product and seeing this note? Be sure to log into your WordPress.com account that you used to purchase the product!”

I’m definitely logged into my account but I keep going round in circles, how I am suppose to get help if it’s impossible to get hold of anyone?!

Hi @jmdesignsolutions, to make sure that you’re logged in to the correct account, can you got to https://wordpress.com/me/purchases and check that the VideoPress purchase is listed there? If it’s not there, then it means that the license was bought under a different account, so you’ll login to the other account.

We can also help you here, if you don’t mind sharing the site URL. If you do not want to post the URL publicly on this forum, you can contact us privately?via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks for the reply but I managed to resolve this with the help of your support staff.

hey @jmdesignsolutions,

That’s great news! I hope you’re all set now ??

I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here – and if you’re a paying customer as I suspect, you can directly write us an email. Cheers!