Connect Button don’t work – Unable to connect

  • Resolved dynamicdigitalsolutions

    (@dynamicdigitalsolutions)


    1 month ago

    Hello when you click the connect your store button we display a grey page saying wordpress is refusing the connect, our hosting company have said to provide this.

    Refused to display 'https://wordpress.com/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.
    ?
    WordPress.com Frame policy is causing this, I would recommend checking with the plugin support or WordPress as we have no control over this.

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  • Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @dynamicdigitalsolutions ,

    Thank you for reaching out!

    From the error message, it sounds like your issue is related to the ‘X-Frame-Options’, which prevents the site from being loaded in a frame on other sites for security reasons. It would be best to check if any security plugins or settings on your WordPress site are causing this.

    I’d also like to learn more about your site’s structure, could you please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. Once you’ve done that, you can paste the text in here using the “<code>” block.

    Looking forward to your response.

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