• Resolved fulviods

    (@fulviods)


    Hi

    I have several stripe accounts. I installed your plugin and clicked on “Click to connect” but once redirected i receive this message “You must be an admin to connect your Stripe account to an application”

    I tried when I was loged in and loged out of stripe, I tried with private window still the same problem. Impossible to connect.

    hope there is a solution

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @fulviods,

    Are you the owner of the Stripe account that you’re attempting to login to?

    Are you receiving the message You must be an admin to connect your Stripe account to an application on the Stripe page or on the WordPress API Settings page?

    Kind Regards,

    Thread Starter fulviods

    (@fulviods)

    Thanks for your answer

    yes i’m the owner! its my account. Inside I access my clients account

    i receive the message on this url https://connect.stripe.com/oauth/authorize?response_type=code&client_id=ca_Gp4vL…..

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @fulviods,

    When you say your clients do you mean you manage your client’s sites? I am trying to understand if it’s your client’s site you’re trying to connect to or if it’s your site.

    Can you share your account ID with me? You can always send that to me via the Help button.

    Kind Regards,

    Thread Starter fulviods

    (@fulviods)

    Hi

    i have an account, and all my clients add me as developer, so i can install stripe on their website. Now working on the website of a client who gave me also developer access.

    I have also my own account for one of my project with the same credentials.

    I send you by help/zendesk my id ! thanks !

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @fulviods,

    Thanks for the clarification. That’s the issue, you can’t login to your customer’s account with developer access. Your client must login since they are the account owner.

    Kind Regards,

    Thread Starter fulviods

    (@fulviods)

    but its stupid! i cant ask all my clients to do those technical things, some clients want just that we do the job…. thats why stripe give the possibility to add “developer accounts”, so developer can work no ?

    it was not like this before, with developer account i can access the keys
    Is not possible to have also this possibility ? because it become difficult if i have to ask to my clients.

    Plugin Author Payment Plugins

    (@mrclayton)

    @fulviods,

    If you think it’s stupid you should take it up with Stripe since they recommended I code the plugin this way. What’s technical about someone clicking a button andlogging in to an account they own?

    It’s a security risk to have anyone other than the account holder administer the keys. That’s coming from Stripe.

    Kind Regards,

    Thread Starter fulviods

    (@fulviods)

    i was not saying you’re stupid sorry! i thought its stripe who want that!

    Security reasons… if have access as developer to the keys, its a non sense to not be able to use them on the website and that i should ask my client.

    I have all kind of clients and some of them are certainly strange
    Thanks anyway !

    Thread Starter fulviods

    (@fulviods)

    at this point I’m even wondering if i really need a developer account on stripe

    Plugin Author Payment Plugins

    (@mrclayton)

    @fulviods,

    Stripe’s management works closely with me on this plugin and they requested that I change it to use the oAuth process instead of manually entering keys. That is why I changed it to use oAuth instead of entering the keys.

    If your clients read the reviews for this plugin (5/5) I don’t think they will mind connecting their account this way. It’s a very good plugin.

    You could also just request that your client’s add you as an admin on the account instead of a developer.

    Kind Regards,

    Thread Starter fulviods

    (@fulviods)

    I’ll ask them to add me as admin.
    But you can understand that I’m not saying you dont do a great job, i criticize stripe who acts inconsistently. Thanks again!

    Plugin Author Payment Plugins

    (@mrclayton)

    @fulviods,

    No worries, I see now you weren’t insulting me. Let me know if you have anymore questions.

    I will submit this feedback to Stripe regarding developer access to the oAuth process.

    Kind Regards,

    Thread Starter fulviods

    (@fulviods)

    thanks !!

    if you can explain to Stripe it s great
    Their developer access is not logical!
    Thanks again!

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘connect flow won’t work’ is closed to new replies.