Connect to FedEx but no option for Live rates

  • Hi I have just installed the plugin and set up everything according to the documentation. However I cannot find the FedEx live rates in shipping options. Or even when I just view a product I cannot see fedex options.

    I tried switching on debug and got this:

    <?xml version="1.0"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="https://schemas.xmlsoap.org/soap/envelope/"> <SOAP-ENV:Header/> <SOAP-ENV:Body> <RateReply xmlns="https://fedex.com/ws/rate/v31"> <HighestSeverity>ERROR</HighestSeverity> <Notifications> <Severity>ERROR</Severity> <Source>crs</Source> <Code>866</Code> <Message>Origin postal code missing or invalid. </Message> <LocalizedMessage>Origin postal code missing or invalid. </LocalizedMessage> </Notifications> <TransactionDetail> <CustomerTransactionId>Flexible Shipping FedEx</CustomerTransactionId> </TransactionDetail> <Version> <ServiceId>crs</ServiceId> <Major>31</Major> <Intermediate>0</Intermediate> <Minor>0</Minor> </Version> </RateReply> </SOAP-ENV:Body> </SOAP-ENV:Envelope>

    Not sure where to fix this as my postal code is correct

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Marta Borówka

    (@martapaw)

    Hello @tevin16,

    The error code says: Origin postal code missing or invalid. – please make sure that the postal code is set properly in the sender’s address in our plugin settings or in your shop address.

    Best regards,
    Marta

    Plugin Support Marta Borówka

    (@martapaw)

    Since there are no further inquiries concerning this case, I’m?marking?this thread?as?resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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