Connected but not working

find response from mautic {“errors”:[{“message”:”Looks like I encountered an error (error #404). If I do it again, please report me to the system administrator!”,”code”:404,”type”:null}],”error”:{“message”:”Looks like I encountered an error (error #404). If I do it again, please report me to the system administrator! (error is deprecated as of 2.6.0 and will be removed in 3.0. Use the errors array instead.)”,”code”:404}}There appears to be an error with the configuration.} and i cleared cache in mautic but nothing

find solution i must set base url in mautic without dash on end. but now i have :
API authorization denied

If i use basic auth error:
Fatal error: Uncaught Error: Call to undefined method AP_MauticAPI::ap_mautic_connect_username_password() i

Hi @iamcrazymaster ,

That’s strange! I am not sure why this is happening.

Would you mind opening a support ticket so that we can debug this for you and see what exactly the issue is happening on your side?

Regards,
Deepak

Hi @brainstormteam,

I’m also having this issue, the API is connected however when adding a rule it says:

“It seems like Authentication is not done. Please click here to Authenticate it first.”

Any fixes for this yet? Thanks.

Hi @tastimarketing ,

It seems strange! Would you mind opening a support ticket so that we can debug this for you.

Regards,
Deepak

Any updates on this issue? I have the same problem.

• This reply was modified 4 years, 9 months ago by priesterath.

Hello @priesterath

Can you confirm if you are on the latest version and the issue still persists?

If the issue is still present, we will need to take a closer look at your end/ For the same, do open a ticket with us on our Support Portal and paste this Topic URL too.

Looking forward to hearing from you and helping you out!

Regards,
Suman

i am on 1.08, just installed.
Ticket opened, Thanks

PS: What do i have to enter exactly in the field “redirect URI” That is not clear to me. Is it just the url of the wordpress installation, where the automateplug is installed?

Hello @priesterath, @tastimarketing, and @iamcrazymaster

Following is the solution to this current issue being discussed in this Topic –

While using the Mautic API integration, you need to add the below-provided URL of your website in the “redirect URI” field.

i.e. https://your-site-url.com/wp-admin/admin.php?page=convertpro-mautic

Even you can refer to the following doc for steps with screenshots – https://docs.brainstormforce.com/how-to-get-mautic-api-credentials/

But we recommend you to please connect with the Mautic Username and Password that we have implemented, in that scenario you will not require any redirect URI.

I hope that helps. And I marking this Topic as resolved.

Regards,
Suman

I followed the instructions and the result was an error mismatch of redirect URL.
I replaced https://your-site-url.com/ with https://my-url/

Btw, why is it page=convertpro-mautic ?

PS: logging in with username an password seems to be working, but i would prefer api.

• This reply was modified 4 years, 9 months ago by priesterath.

Hello @priesterath

Oops, missed changing that!

Can you try using this – https://your-site-url.com/wp-admin/admin.php?page=automate-mautic&tab=auth_mautic

That should work now! And even we recommend using Username/Password as using the API could be a bit lengthy.

If you have further concerns, do reach out to us on the ticket so that our developers can help you in a better manner.

Regards,
Suman

Hi, tested but not working.

{“errors”:[{“message”:”The redirect URI provided does not match registered URI(s).”,”code”:400,”type”:”redirect_uri_mismatch”}],”error”:”redirect_uri_mismatch”,”error_description”:”The redirect URI provided does not match registered URI(s). (error and error_description are deprecated as of 2.6.0 and will be removed in 3.0. Use the errors array instead.)”}

I think i stick with username and password. That ist working fine.
Thank you

It is connected but I cannot see the segment in new rule.

Hello @alahdal

That’s strange!

Could you please try to reconnect it and check if the Segments are accessible.

Also, there is an option you can find to refresh the Mautic Data.

I hope that helps. Let us know how it goes.

Regards

@brainstormteam same problem, I tried almost all the suggestion available here and other topics, still same problem.

Tried username and password, Auth1 & Auth2, HTTP Basic. No luck