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Resolved

(@rednas11)

Just installed everything for the first time.

The connection on facebook, with setting up all specifics, works fine but when I close the facebook window by clicking “Done” I return to woocommerce and it says that something went wrong, please try again.

I tried both the plugin via the wordpress plugin search and by downloading it from the wordpress site and uploading it, no difference.


### WordPress Environment ###

WordPress address (URL): https://www.mercuriustools.nl/gereedschap
Site address (URL): https://www.mercuriustools.nl/gereedschap
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: ? 5.4 - Er is een nieuwere versie van WordPress beschikbaar (5.5.3)
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.24
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.65-MariaDB
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: vk_
Totale databasegrootte: 437.95MB
Database datagrootte: 306.62MB
Database index grootte: 131.33MB
vk_woocommerce_sessions: Data: 56.58MB + Index: 1.52MB + Engine InnoDB
vk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vk_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
vk_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
vk_woocommerce_order_items: Data: 2.40MB + Index: 1.20MB + Engine MyISAM
vk_woocommerce_order_itemmeta: Data: 14.65MB + Index: 9.60MB + Engine MyISAM
vk_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
vk_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
vk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
vk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_actionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
vk_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_blc_instances: Data: 7.47MB + Index: 5.34MB + Engine InnoDB
vk_blc_links: Data: 3.27MB + Index: 0.59MB + Engine InnoDB
vk_blc_synch: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
vk_commentmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
vk_comments: Data: 5.00MB + Index: 2.16MB + Engine MyISAM
vk_dmsguestbook: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
vk_huge_itslider_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
vk_huge_itslider_params: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
vk_huge_itslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
vk_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
vk_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_options: Data: 21.04MB + Index: 2.07MB + Engine MyISAM
vk_pmxe_exports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
vk_pmxe_posts: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
vk_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_postmeta: Data: 56.08MB + Index: 27.92MB + Engine MyISAM
vk_posts: Data: 27.25MB + Index: 2.14MB + Engine MyISAM
vk_ps_exclude: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_ps_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vk_ps_posts: Data: 0.50MB + Index: 0.13MB + Engine InnoDB
vk_ps_product_sku: Data: 0.22MB + Index: 0.13MB + Engine InnoDB
vk_redirection_404: Data: 45.58MB + Index: 46.23MB + Engine InnoDB
vk_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vk_redirection_items: Data: 0.38MB + Index: 0.61MB + Engine InnoDB
vk_redirection_logs: Data: 26.56MB + Index: 12.06MB + Engine InnoDB
vk_termmeta: Data: 0.28MB + Index: 0.41MB + Engine InnoDB
vk_terms: Data: 0.16MB + Index: 0.27MB + Engine MyISAM
vk_term_relationships: Data: 0.57MB + Index: 1.24MB + Engine MyISAM
vk_term_taxonomy: Data: 0.18MB + Index: 0.18MB + Engine MyISAM
vk_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vk_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_usermeta: Data: 6.56MB + Index: 4.16MB + Engine MyISAM
vk_users: Data: 0.38MB + Index: 0.44MB + Engine MyISAM
vk_wcpdf_invoice_number: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
vk_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vk_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
vk_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
vk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vk_wc_product_meta_lookup: Data: 0.48MB + Index: 0.86MB + Engine InnoDB
vk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vk_wfConfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
vk_wfCrawlers: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
vk_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_wfFileMods: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
vk_wfHits: Data: 0.19MB + Index: 0.05MB + Engine InnoDB
vk_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vk_wfKnownFileList: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
vk_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_wfLogins: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
vk_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_wfNotifications: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
vk_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vk_wfReverseCache: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
vk_wfSNIPCache: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
vk_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
vk_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vk_woo_delete_old_ids: Data: 0.12MB + Index: 0.00MB + Engine MEMORY
vk_woo_delete_old_orders: Data: 0.12MB + Index: 0.00MB + Engine MEMORY
vk_wpi_object_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vk_yoast_indexable: Data: 14.52MB + Index: 6.31MB + Engine InnoDB
vk_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vk_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vk_yoast_primary_term: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
vk_yoast_seo_links: Data: 5.52MB + Index: 3.98MB + Engine InnoDB
vk_yoast_seo_meta: Data: 1.38MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_mi-lite: 3
attachment: 5340
contactform: 1
custom_css: 1
nav_menu_item: 106
oembed_cache: 3
page: 67
post: 28
product: 4546
revision: 38
shop_coupon: 3
shop_order: 7088
shop_order_refund: 28
sliders: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Broken Link Checker: door WPMJe DEV – 1.11.15
Klassieke editor: door WordPress-bijdragers – 1.6
Cloudflare: door Cloudflare
Inc. – 3.8.5

Contact Form 7: door Takayuki Miyoshi – 5.3
FooBox afbeelding lightbox: door FooPlugins – 2.7.15
Google Analytics for WordPress by MonsterInsights: door MonsterInsights – 7.12.3
Sitemap by BestWebSoft: door BestWebSoft – 3.2.2
Loco Translate: door Tim Whitlock – 2.4.4
Mollie-betalingen voor WooCommerce: door Mollie – 5.10.0
Page Builder Sandwich: door The Page Builder Sandwich Team – 4.5.4
Redirection: door John Godley – 4.9.2
Regenerate Thumbnails: door Alex Mills (Viper007Bond) – 3.1.4
Widget CSS Classes: door C.M. Kendrick – 1.5.4
Extra Product Options (Product Addons) for WooCommerce: door ThemeHigh – 3.0.0 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.6.1
Woocommerce Free Shipping Notification: door UAB Synergy Technologies – 1.2 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.6.1
WooCommerce Google Ads Conversion Tracking: door Wolf+B?r Agency – 1.6.9 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.6.1
WooCommerce MyParcel: door Richard Perdaan – 4.0.6 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.6.1
WooCommerce PDF Invoices & Packing Slips: door Ewout Fernhout – 2.7.0
Predictive Search for WooCommerce: door a3rev Software – 5.3.7
WooCommerce: door Automattic – 4.6.1 (update naar versie 4.6.2 is beschikbaar)
Wordfence Security: door Wordfence – 7.4.12
Yoast SEO: door Team Yoast – 15.2.1
WP-Optimize - Clean, Compress, Cache: door David Anderson
Ruhani Rabin
Team Updraft – 3.1.4

WP Performance Score Booster: door Dipak C. Gajjar – 2.0
YITH Essential Kit for WooCommerce #1: door YITH – 2.1.6
YITH WooCommerce Ajax Product Filter: door YITH – 3.11.3

### Inactive Plugins (4) ###

Better Search Replace: door Delicious Brains – 1.3.3
Delete Old Orders: door esiteq – 0.2 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.6.1
Facebook for WooCommerce: door Facebook – 2.1.4
WPB Product Quick View Popup for WooCommerce: door wpbean – 2.1.2 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.6.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #4 - /webshop/
Winkelmand: #5 - /winkelwagen/
Afrekenen: #6 - /afrekenen/
Mijn account: #8 - /mijn-account/
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: Bazar
Version: 3.0.2
Author URL: https://yithemes.com/
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema

WooCommerce Support: ?

### Action Scheduler ###

Afgerond: 329
Oldest: 2020-10-30 09:46:34 +0100
Newest: 2020-11-09 07:12:57 +0100

Viewing 10 replies - 1 through 10 (of 10 total)

Thread Starter rednas11
(@rednas11)

4 years, 4 months ago
When I am done (everything left default) with the setup I get this message:

When I click done I get this message:

None of the settings have been saved.
- This reply was modified 4 years, 4 months ago by rednas11.
- This reply was modified 4 years, 4 months ago by rednas11.
- This reply was modified 4 years, 4 months ago by rednas11.
- This reply was modified 4 years, 4 months ago by rednas11.
- This reply was modified 4 years, 4 months ago by rednas11.
- This reply was modified 4 years, 4 months ago by rednas11.
- This reply was modified 4 years, 4 months ago by rednas11.
Steve
(@skyvergesteve)

4 years, 4 months ago

Hey @rednas11

Thanks for contacting us about Facebook for WooCommerce! I am happy to help out ??

We have a snippet that will give us some additional error information, which may give us a better indication as to what might be happening here. Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. Personally, I like the free Code Snippets plugin method.

You can view the snippet here:

add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/';} );

Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send a screenshot or text of any additional error messages that show?

Cheers,

Steve
SkyVerg

Thread Starter rednas11
(@rednas11)

4 years, 4 months ago

Hi Steve,
thanks for the help so far. Will add the snippet (in functions.php i presume) and get back to you.
Thread Starter rednas11
(@rednas11)

4 years, 4 months ago
Please try again – Could not create On Behalf Of relationship – POST https://graph.facebook.com/v7.0/***************/managed_businesses?existing_client_business_id=396474464346911&access_token=EAAGvQJc4NAQBAK8r22Lc9LsHq1CWmljaDUPKCKtAR4HlVbWOUvVSHLBPbua9U9XUHPtOoV0vmicDXAxH54kBcxN5eOA2Lw2lwtZBaGGP73qZBDzuGhARr7a0ZCqgEwoGeAu2HfruXa4Po2KmMBSjNyYRBFjZAjjBZC2VWcby9qwZDZD resulted in a 403 Forbidden response: {“error”:{“message”:”(#200) Requires business_management permission to manage the object”,”type”:”OAuthException”,”code”:200,”fbtrace_id”:”AsbP9PyXZdrMiCoa2x2yV6p”}}
- This reply was modified 4 years, 4 months ago by rednas11.
Thread Starter rednas11
(@rednas11)

4 years, 4 months ago

Ok, so this happens when I am logged in with my personal account, which manages our business facebook account.

When I log in with my business account and try again, I instantly get the error that I don’t have permission and I should request permission to manage our business page.

Thread Starter rednas11
(@rednas11)

4 years, 4 months ago

I had another look and I am not getting any closer to getting this to work.

I am the only person that is able to manage our Business facebook account, that works on all areas. Checked the permissions in Facebook and they are correct.

I added my colleague with her personal facebook account and delegated her as well. When I try to setup the plugin using her account I instantly get the error that she has no permissions etc. Before even reaching the settings.

So I removed my personal account and added it again, still no luck.

Only funny thing I see is that our Instagram business account is the owner of our business facebook account.

Thread Starter rednas11
(@rednas11)

4 years, 4 months ago

Steve
(@skyvergesteve)

4 years, 4 months ago

Hey @rednas11 ,

You are in the right direction here. Facebook recently updated their settings to toggle “Manage your business” permission to Off by default. This needs to be set to On, which can be changed in the Facebook settings under Business Integrations > WooCommerce Extension V2 where you should find the Manage your business setting and be able to toggle it to the “On” position as follows:

https://cloud.skyver.ge/o0umOywP

When you access this setting as the owner, are you seeing similar settings or something different? Can you please send a screen shot of the settings that you are seeing for WooCommerce Extension V2?

Cheers,

Steve
SkyVerge

Thread Starter rednas11
(@rednas11)

4 years, 4 months ago

Thanks Steve

Pfff, what a search that was, I went through all the settings in Facebook, couldn’t find anything, it being all in Dutch doesn’t help.
Then I realised what you meant is part of configuring the settings, the part before I get the error message..
Flipped the switch and I now succesfully connected. Thanks alot!

Steve
(@skyvergesteve)

4 years, 4 months ago

Hey @rednas11 ,

Sorry you had trouble locating the setting, but really glad to hear that you were able to get connected!

If you run into any other questions or issues, please feel free to create a follow up — we’re happy to help out. ??

Cheers,
Steve
SkyVerge

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Connecting doesn’t work’ is closed to new replies.