connecting with plugin.

  • Resolved cacti1971

    (@cacti1971)


    1 year, 5 months ago

    trouble connecting your website to 10Web: Website Already Connected:
    this website is already connected to the 10Web dashboard via the 10Web
    Booster plugin. Please disconnect it from the 10Web Booster plugin to be
    able to migrate.

    this happen to me after i desactivated the plugin and reactivate it again can you please unlist my website so i can use 10web plugin again

    try removing the website but won’t accept my password. as I use a google account to set it up.
    thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi @cacti1971 ,
    Thank you for contacting us. We are sorry for the inconvenience caused.

    As the website is connected to Cloudflare Enterprise CDN, I cannot simply disconnect from 10Web Dashboard. It will cause downtime for the website.

    As you are using the Pro version of the plugin, please, kindly log into 10Web Dashboard with your account credentials to get support. Here are the available options to connect with our support team:

    1. Chat: Log into your 10Web Dashboard and look for the chat widget located in the bottom-right corner. Click on it to initiate a conversation with one of our support agents in real-time. Our chat service is available 24/7.
    2. Email: If you prefer written communication, feel free to send us an email via this form. Our dedicated support team will promptly respond to your inquiries.

    Thank you for choosing our services.
    Regards, Mane

Viewing 1 replies (of 1 total)
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