Connection Error

  • Resolved stephenaug

    (@stephenaug)


    7 years, 8 months ago

    Am using Jetpack ver 4.6

    In my site’s Jetpack debugging center, I get the following error:

    “There seems to be a problem with your site’s ability to communicate with Jetpack!
    It looks like your site can not communicate properly with Jetpack.”

    I’ve successfully connected the site to WordPress.com.

    The advanced debugging results show:

    Debug Info

    jQuery version: 1.12.4

    CLIENT_ID: 41275373
    BLOG_TOKEN: [removed by moderator]
    MASTER_USER: 1
    CERT: 0
    TIME_DIFF: 0
    VERSION: 4.6:1487653979
    OLD_VERSION: 4.0.3:1464323038
    PUBLIC: 1
    USER_ID: 4
    USER_TOKEN: [removed by moderator]
    PHP_VERSION: 7.0.12
    WORDPRESS_VERSION: 4.7.3
    JETPACK__VERSION: 4.6
    JETPACK__PLUGIN_DIR: /home2/llenroc1/public_html/stevedoesfood/wp-content/plugins/jetpack/
    SITE_URL: https://stevedoesfood.com
    HOME_URL: https://stevedoesfood.com

    Jetpack Sync Full Status: `Array
    (
    [started] => Wed, 07 Dec 2016 02:01:44 +0000
    [queue_finished] => Wed, 07 Dec 2016 02:01:44 +0000
    [send_started] => Wed, 07 Dec 2016 02:01:50 +0000
    [finished] => Wed, 07 Dec 2016 02:01:50 +0000
    [sent] => Array
    (
    [constants] => 1
    [functions] => 1
    [options] => 1
    )

    [queue] => Array
    (
    [constants] => 1
    [functions] => 1
    [options] => 1
    )

    [config] => Array
    (
    [options] => 1
    [network_options] => 1
    [functions] => 1
    [constants] => 1
    )

    [total] => Array
    (
    [constants] => 1
    [functions] => 1
    [options] => 1
    )

    )
    `
    Sync Queue size: 0
    Sync Queue lag: 0 seconds
    Full Sync Queue size: 0
    Full Sync Queue lag: 0 seconds

    HTTP_HOST: stevedoesfood.com
    SERVER_PORT: 80
    HTTP_X_REAL_IP: 68.4.128.66
    REMOTE_ADDR: 68.4.128.66
    PROTECT_TRUSTED_HEADER: false

    TEST RESULTS:

    HTTP: PASS
    HTTPS: PASS
    IDENTITY_CRISIS: PASS
    SELF: FAIL

    RAW TEST RESULTS:

    HTTP
    Array
    (
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
    (
    [data:protected] => Array
    (
    [server] => nginx
    [date] => Tue, 07 Mar 2017 16:47:18 GMT
    [content-type] => text/plain;charset=utf-8
    [vary] => Array
    (
    [0] => Accept-Encoding
    [1] => Cookie
    )

    [expires] => Wed, 11 Jan 1984 05:00:00 GMT
    [cache-control] => no-cache, must-revalidate, max-age=60
    [x-hacker] => Jetpack Test
    [content-encoding] => gzip
    [x-ac] => 3.ord _dca
    )

    )

    [body] => OK
    [response] => Array
    (
    [code] => 200
    [message] => OK
    )

    [cookies] => Array
    (
    )

    [filename] =>
    [http_response] => WP_HTTP_Requests_Response Object
    (
    [response:protected] => Requests_Response Object
    (
    [body] => OK
    [raw] => HTTP/1.1 200 OK
    Server: nginx
    Date: Tue, 07 Mar 2017 16:47:18 GMT
    Content-Type: text/plain;charset=utf-8
    Transfer-Encoding: chunked
    Connection: close
    Vary: Accept-Encoding
    Vary: Cookie
    Expires: Wed, 11 Jan 1984 05:00:00 GMT
    Cache-Control: no-cache, must-revalidate, max-age=60
    X-hacker: Jetpack Test
    Content-Encoding: gzip
    X-ac: 3.ord _dca

    OK
    [headers] => Requests_Response_Headers Object
    (
    [data:protected] => Array
    (
    [server] => Array
    (
    [0] => nginx
    )

    [date] => Array
    (
    [0] => Tue, 07 Mar 2017 16:47:18 GMT
    )

    [content-type] => Array
    (
    [0] => text/plain;charset=utf-8
    )

    [vary] => Array
    (
    [0] => Accept-Encoding
    [1] => Cookie
    )

    [expires] => Array
    (
    [0] => Wed, 11 Jan 1984 05:00:00 GMT
    )

    [cache-control] => Array
    (
    [0] => no-cache, must-revalidate, max-age=60
    )

    [x-hacker] => Array
    (
    [0] => Jetpack Test
    )

    [content-encoding] => Array
    (
    [0] => gzip
    )

    [x-ac] => Array
    (
    [0] => 3.ord _dca
    )

    )

    )

    [status_code] => 200
    [protocol_version] => 1.1
    [success] => 1
    [redirects] => 0
    [url] => https://jetpack.wordpress.com/jetpack.test/1/
    [history] => Array
    (
    )

    [cookies] => Requests_Cookie_Jar Object
    (
    [cookies:protected] => Array
    (
    )

    )

    )

    [filename:protected] =>
    [data] =>
    [headers] =>
    [status] =>
    )

    )

    HTTPS
    Array
    (
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
    (
    [data:protected] => Array
    (
    [server] => nginx
    [date] => Tue, 07 Mar 2017 16:47:18 GMT
    [content-type] => text/plain;charset=utf-8
    [vary] => Array
    (
    [0] => Accept-Encoding
    [1] => Cookie
    )

    [expires] => Wed, 11 Jan 1984 05:00:00 GMT
    [cache-control] => no-cache, must-revalidate, max-age=60
    [x-hacker] => Jetpack Test
    [content-encoding] => gzip
    [x-ac] => 3.ord _dca
    [strict-transport-security] => max-age=15552000
    )

    )

    [body] => OK
    [response] => Array
    (
    [code] => 200
    [message] => OK
    )

    [cookies] => Array
    (
    )

    [filename] =>
    [http_response] => WP_HTTP_Requests_Response Object
    (
    [response:protected] => Requests_Response Object
    (
    [body] => OK
    [raw] => HTTP/1.1 200 OK
    Server: nginx
    Date: Tue, 07 Mar 2017 16:47:18 GMT
    Content-Type: text/plain;charset=utf-8
    Transfer-Encoding: chunked
    Connection: close
    Vary: Accept-Encoding
    Vary: Cookie
    Expires: Wed, 11 Jan 1984 05:00:00 GMT
    Cache-Control: no-cache, must-revalidate, max-age=60
    X-hacker: Jetpack Test
    Content-Encoding: gzip
    X-ac: 3.ord _dca
    Strict-Transport-Security: max-age=15552000

    OK
    [headers] => Requests_Response_Headers Object
    (
    [data:protected] => Array
    (
    [server] => Array
    (
    [0] => nginx
    )

    [date] => Array
    (
    [0] => Tue, 07 Mar 2017 16:47:18 GMT
    )

    [content-type] => Array
    (
    [0] => text/plain;charset=utf-8
    )

    [vary] => Array
    (
    [0] => Accept-Encoding
    [1] => Cookie
    )

    [expires] => Array
    (
    [0] => Wed, 11 Jan 1984 05:00:00 GMT
    )

    [cache-control] => Array
    (
    [0] => no-cache, must-revalidate, max-age=60
    )

    [x-hacker] => Array
    (
    [0] => Jetpack Test
    )

    [content-encoding] => Array
    (
    [0] => gzip
    )

    [x-ac] => Array
    (
    [0] => 3.ord _dca
    )

    [strict-transport-security] => Array
    (
    [0] => max-age=15552000
    )

    )

    )

    [status_code] => 200
    [protocol_version] => 1.1
    [success] => 1
    [redirects] => 0
    [url] => https://jetpack.wordpress.com/jetpack.test/1/
    [history] => Array
    (
    )

    [cookies] => Requests_Cookie_Jar Object
    (
    [cookies:protected] => Array
    (
    )

    )

    )

    [filename:protected] =>
    [data] =>
    [headers] =>
    [status] =>
    )

    )

    IDENTITY_CRISIS
    PASS

    SELF
    Array
    (
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
    (
    [data:protected] => Array
    (
    [server] => nginx
    [date] => Tue, 07 Mar 2017 16:47:25 GMT
    [content-type] => text/plain;charset=utf-8
    [expires] => Wed, 11 Jan 1984 05:00:00 GMT
    [cache-control] => no-cache, must-revalidate, max-age=60
    [x-hacker] => Jetpack Test
    [x-ac] => 3.ord _dca
    [strict-transport-security] => max-age=15552000
    )

    )

    [body] => {"error":"Communication error","error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again."}
    [response] => Array
    (
    [code] => 400
    [message] => Bad Request
    )

    [cookies] => Array
    (
    )

    [filename] =>
    [http_response] => WP_HTTP_Requests_Response Object
    (
    [response:protected] => Requests_Response Object
    (
    [body] => {"error":"Communication error","error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again."}
    [raw] => HTTP/1.1 400 Bad Request
    Server: nginx
    Date: Tue, 07 Mar 2017 16:47:25 GMT
    Content-Type: text/plain;charset=utf-8
    Transfer-Encoding: chunked
    Connection: close
    Expires: Wed, 11 Jan 1984 05:00:00 GMT
    Cache-Control: no-cache, must-revalidate, max-age=60
    X-hacker: Jetpack Test
    X-ac: 3.ord _dca
    Strict-Transport-Security: max-age=15552000

    {"error":"Communication error","error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again."}
    [headers] => Requests_Response_Headers Object
    (
    [data:protected] => Array
    (
    [server] => Array
    (
    [0] => nginx
    )

    [date] => Array
    (
    [0] => Tue, 07 Mar 2017 16:47:25 GMT
    )

    [content-type] => Array
    (
    [0] => text/plain;charset=utf-8
    )

    [expires] => Array
    (
    [0] => Wed, 11 Jan 1984 05:00:00 GMT
    )

    [cache-control] => Array
    (
    [0] => no-cache, must-revalidate, max-age=60
    )

    [x-hacker] => Array
    (
    [0] => Jetpack Test
    )

    [x-ac] => Array
    (
    [0] => 3.ord _dca
    )

    [strict-transport-security] => Array
    (
    [0] => max-age=15552000
    )

    )

    )

    [status_code] => 400
    [protocol_version] => 1.1
    [success] =>
    [redirects] => 0
    [url] => https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://stevedoesfood.com/xmlrpc.php
    [history] => Array
    (
    )

    [cookies] => Requests_Cookie_Jar Object
    (
    [cookies:protected] => Array
    (
    )

    )

    )

    [filename:protected] =>
    [data] =>
    [headers] =>
    [status] =>
    )

    )

    • This topic was modified 7 years, 8 months ago by James Huff.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter stephenaug

    (@stephenaug)

    Sorry, I didn’t provide enough info.

    The site is stevedoesfood.com

    I’ve tried all the suggestions for troubleshooting, including disabling all plugins and switching themes. The problem persists. Other sites that are hosted on the same server (using JustHost) do not exhibit this problem.

    Thanks,

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:

    1) Go the Jetpack menu in your dashboard
    2) Click on “Disconnect Site from WordPress.com” at the bottom of the page if your site is currently connected to WordPress.com.
    3) Confirm the disconnection.
    4) Click on the Connect button to connect your site to WordPress.com again.

    If that doesn’t help, Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site. Some of it was deleted from your post by a forum moderator to avoid issues.

    Thanks!

    Thread Starter stephenaug

    (@stephenaug)

    Te problem seems to be gone!

    I updated to the just released 4.7 version and then disconnected and re-connected.

    Thanks!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Glad to hear it! Don’t hesitate to comment here if the problem reappears.

Viewing 4 replies - 1 through 4 (of 4 total)
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