Connection impossible

  • Hi there,

    again, it’s impossible to connect a place within the plugin. It seems that there’s a problem with reCAPTCHA.

    I tried this place: str?er online marketing

    By clicking on the entry below the input to select it, the loading spinner appears and that’s it.

    The Ajax request returns:

    {
        "status": "failed",
        "result": {
            "error_message": "bot_check"
        }
    }

    Please, allow inserting the place ID manually without requiring to use your form, since it’s highly unreliable at the moment.

    Or allow using the old method that speaks directly with the Google API without having the need to use your iframed service from https://app.richplugins.com/gpidc, which seems to be superfluous to me.

    Best regards,
    Matthias

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author richplugins

    (@richplugins)

    Hi @kittmedia,

    Thank you for your message.

    Please clarify are you using your own Google API key with this plugin to connect and refresh reviews?

    Thanks!

    Thread Starter Matthias Kittsteiner

    (@kittmedia)

    I would if the plugin lets me. It stops at the first screen with the overlay “Google reviews connection”. So I can’t do anything unless I selected a business place there, but I can’t because of the error above.

    View post on imgur.com

    Plugin Author richplugins

    (@richplugins)

    Hi,

    Please clarify, is it a new website? Could you send debug information to support email? You can get it on the page: Google Reviews / Support / Advance tab.

    Thank you for your patience! Unfortunately, we introduced this new connection method to reduce connection to Google via our API key, because it’s extremely expensive for us. However, there may be errors that we are currently trying to find.

    • This reply was modified 5 months, 2 weeks ago by richplugins.
    Thread Starter Matthias Kittsteiner

    (@kittmedia)

    Yes, it’s a new website. Debug information sent.

    Plugin Author richplugins

    (@richplugins)

    Hi,

    Please reopen if it’s still available. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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