Connection Issue with Jetpack

Hello @mythreeseasons

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

Let me know if you have any questions.

My best regards,

Michelle C.

I’m not sure if you received my email!
This is my site: mythreeseasons.com

Hi @mythreeseasons –

I’d suggest checking if you have any security plugins activated that might be blocking our requests. If not, try contacting your hosting provider and asking them to check their security logs to see if they are blocking or otherwise limiting incoming and outgoing connections over XML-RPC. Jetpack uses this file to communicate with your site, but some hosts block connection requests to that file.

Our requests look like the following:

– File: https://www.mythreeseasons.com//xmlrpc.php
– User-agent header: Jetpack by WordPress.com
– IPs: https://jetpack.com/support/hosting-faq/#jetpack-whitelist

Please ask them to whitelist the IP addresses listed above. Note that these IP addresses could change (or more could be added) at any time, which could break your connection to Jetpack. For this reason, we actually discourage whitelisting specific IPs, although with some hosts it may be the only option.

Let us know how that goes.

Hi there,

It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

It appears you never got my emails. I asked a number of questions. This issue was never resolved…