Connection Issues w/ WP Multisite Subdirectory Stores

  • Hi, we are using TaxJar on two WP Network Stores that use a subdirectory install. When we try to link these two stored to your website, we receive an error message. I have sent an email to your support email address as instructed by the error that I received on your website.

    The error that I am receiving is as follows:

    Connection could not be established with your WooCommerce installation. Please check your setup and try again or contact us at [email protected] for help with connecting your WooCommerce store.

    It seems like the problem is happening when I connect BOTH stores to your website. This error goes away when I unlink one of the two stores that are activated via a subdirectory network install.

    Can you please help get this issue resolved?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor fastdivision

    (@fastdivision)

    Hi @pilotnick, we received your email and I assigned the issue to our technical success team to follow up with more information. As this problem is specific to your TaxJar account using the WooCommerce REST API, we’ll assist further via email and may request admin credentials to take a closer look. Thank you!

    Thread Starter Nick

    (@pilotnick)

    I have been waiting for several DAYS with very large gaps in between responses. My integrations are still not working and no one has contacted me with a viable solution as a fix. Please check your Help Scout ticketing system and reply to my ticket.

    Plugin Contributor fastdivision

    (@fastdivision)

    @pilotnick I apologize for not sending a follow-up email more quickly while I was investigating this issue after it was escalated to me. I submitted the fix to our team today for review and I’m hoping to get it deployed shortly. If you have any questions, feel free to reply to my email in our Help Scout thread. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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