Connection lost to plugin

  • Resolved wpprup

    (@wppraesenz)


    6 years, 1 month ago

    Hello,
    since I moved the site to a new host there is no contact between iwp and the plugin of it. (I moved two other sites, too, there was no problem with iwp)

    I deinstalled, deleted the plugin from the website, removed the page from the panel and added it again with a freshly installed plugin – no succes.
    iwp always says:
    “Yikes! It appears IWP plugin has not been installed in this site. Click here to Install it.
    OR
    If you have already installed IWP Plugin, deactivate and activate it now.”
    Tried that many times, as you can imagine, no success.
    Thank you for a quick response!
    Best wishes

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author infinitewp

    (@infinitewp)

    Hi,

    Thanks for taking the time to reach out to us about this issue.
    For us to understand what is causing the problem, kindly send us the report of the issue by clicking on the failed add site task in question and then click “Report Issue” in the Process Queue / Activity Log.

    One of your technical support guys will get in touch with you to assist you further on this matter.

    Cheers!

    Thread Starter wpprup

    (@wppraesenz)

    Thank you very much for your quick answer, I have done that now!
    Greetings

Viewing 2 replies - 1 through 2 (of 2 total)
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