Connection lost when logged into WordPress dashboard, not able to publish articl

  • Resolved m3gadeath

    (@m3gadeath)


    4 years, 2 months ago

    Hi,
    We are facing this problem for past 1 week now.
    With the latest 5.5 WordPress it started.
    We use Newspaper theme, Yoast and WP Fastest Cache plugin. We thought downgrading it back to 5.4.2 will help solve the problem. But it has not.

    We get high CPU usage as soon as any of the authors/admins log into WordPress admin panel/dashboard.
    We lose connection when publishing a post.
    Also, this happens as soon as one publishes an article.
    We have 6GB and 3 Dedicated CPU cores to us. (Yes we upgraded them) yet the problem persists.

    Any solutions to the problem?

    Please help.

    Regards

    • This topic was modified 4 years, 2 months ago by m3gadeath.

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Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello,

    It can be the server related issue for which the Hosting support may be able to help.

    But if you want to give it a shot, try disabling all the plugins and activate the default theme and see if the problem still occurs.

    If now it can be some theme/plugin conflict, and if yes problem still occurs, I would recommend to have a discussion once with Hosting support and see what they suggest.

    Hope this helps.

    Thanks.

    Thread Starter m3gadeath

    (@m3gadeath)

    The hosting is Godaddy and they have one simple ans for everything. Either disable all plug-ins or upgrade the server. We did upgrade and the problem persists.

    On default theme the connection lost problem does not happen. But the dashboard is still slow. And cpu usage goes to 75percent. Which is strange. It was not the case in previous wordpress. Could cashe plug-in be the problem or yeast? As without yeast the dashboard becomes slightly better.

    @m3gadeath Do you have Jetpack enabled? if yes disable it and try again. Remember to also clear or purge caches as well.

    Thread Starter m3gadeath

    (@m3gadeath)

    Hi, we found the culprit, the cache plugin was creating a conflict when we put redis object cacheing plugin on. We saw some problems and deactivated and deleted the redis plugin, but that plugin did not delete all its cache files.
    Finally, in error log it showed that redis conflicting file and we deleted that. Now the dashboard/admin panel is much better.

    Also, then Yoast with newspaper theme also slows the dashboard down. But the main culprit was that Redis object cache plugin, which does not work with WP-rocket nor with Wp-Fastest cache.

    Thanks

    Happy to know that you found the problem. So I assume you finally found that and were able to make necessary changes.

    Thanks.

    • This reply was modified 4 years, 2 months ago by Kartik Shukla.
Viewing 5 replies - 1 through 5 (of 5 total)
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