Connection no longer valid

  • Resolved myntillae

    (@myntillae)


    2 years, 7 months ago

    Hello,

    There’s a notification in the WP dashboard saying that the Facebook connection is no longer valid. So, I clicked on the link to reconnect, and when I log in it says that “Admin Permission Required. You don’t have permission to edit these settings. Reach out to the admin of ‘Yoon 2’ to gain access.” What setting are we supposed to change so that the plugin will connect properly to Facebook again?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @myntillae

    Thank you for reaching out!

    Facebook is particular about connecting to and managing business pages.
    Some steps to try to resolve this:

    – Navigate to the Facebook Business Settings – Pages area, select the Page in question, go to the People tab, and ensure your name is listed there with the Manage Page toggle enabled.
    – Check if the steps in this article help gain the correct access: https://www.facebook.com/business/help/183277585892925?id=420299598837059
    – If gaining access to the page in Business Manager didn’t solve it, please reach out via the Facebook Merchant Support page for further help with it.

    Please get back to us with your findings along with your System Status Report if the above steps don’t resolve the error.

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter myntillae

    (@myntillae)

    Thank you! I send a message to Meta support to figure out the connection issue. I’ll circle back if they can’t resolve it.

    I’m glad we were able to help! If you have a few minutes, we’d love if you could leave us a review.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Connection no longer valid’ is closed to new replies.