Connection problem
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Hi there..
Previously, I was able to connect with Facebook business, create a store and update products. But it is not currently updating the products. Despite a healthy connection, on the "Marketing -> Facebook" page; Page Pixel Catalog Business Manager Account I am unable to receive data such as and update. Thanks in advance..
The page I need help with: [log in to see the link]
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Thank you for reaching out!
If I understand correctly, you have successfully connected the plugin to your shop’s Facebook page, but the products are not being synced to the Facebook catalog. Have you tried reconnecting the plugin to your Facebook page? I would recommend reconnecting the plugin and then checking if this resolves this issue.
Also, could share your current System Status Report? You can get it by navigating to the
WooCommerce / Status
section of your site. Once there, click on theGet system report
button and then copy it by clicking on theCopy for support
button. Then paste it here in a comment.Once we have that, we will be happy to look further into this for you ??
Thank you!
After making the connection, it does not receive the “Page, pixel, catalog, Business Manager account” information on the woocommerce page for Facebook. Values are empty. I have reconnected many times, same result.
Thank you..
### WordPress Environment ### WordPress address (URL): https://pappubracelet.com Site address (URL): https://pappubracelet.com WC Version: 6.0.0 REST API Version: ? 6.0.0 WC Blocks Version: ? 6.3.3 Action Scheduler Version: ? 3.3.0 WC Admin Version: ? 2.9.4 Log Directory Writable: ? WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: tr_TR External object cache: – ### Server Environment ### Server Info: Apache/2 PHP Version: 7.4.27 PHP Post Max Size: 400 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.80.0 OpenSSL/1.0.2k-fips SUHOSIN Installed: – MySQL Version: 5.7.35 Max Upload Size: 400 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.0.0 WC Database Prefix: wp_ Toplam veritaban? boyutu: 43.66MB Veritaban? veri boyutu: 34.15MB Veritaban? indis boyutu: 9.51MB wp_woocommerce_sessions: Veriler: 0.25 MB + Dizin: 0.00 MB + Motor MyISAM wp_woocommerce_api_keys: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wp_woocommerce_attribute_taxonomies: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp_woocommerce_downloadable_product_permissions: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp_woocommerce_order_items: Veriler: 0.10 MB + Dizin: 0.05 MB + Motor MyISAM wp_woocommerce_order_itemmeta: Veriler: 0.74 MB + Dizin: 0.48 MB + Motor MyISAM wp_woocommerce_tax_rates: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM wp_woocommerce_tax_rate_locations: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp_woocommerce_shipping_zones: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp_woocommerce_shipping_zone_locations: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM 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Screenshot: https://ibb.co/Smn6mFL
Hi @pappubracelet ,
We’d need to take a closer look at your site to understand what may be happening. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.`
Ok. Thank you.
Hi,
is there any progress?
have the same problem..Yes, the problem persists. Waiting for reply from WooCommerce.com > My Account > Support. I’ll post here when I get the solution!
Problem devam ediyor mu? @dafnex35
Hi @dafnex35 ,
Per the forum guidelines, can you please open a separate thread for your issue so we can check and help you there?
- The topic ‘Connection problem’ is closed to new replies.