Connection timed out after 5008 milliseconds
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Hey there
We re-setup Matomo on a new environment.
Actually Matomo is running behind a nginx reverse proxy.
Now the connections aren’t working anymore. I tried near everything.
When I do the request in a browser or directly from the webserver’s console, I get a proper answer.
Can you help please?WP-Matomo 1.0.22 Mode: http Test 1/3: global.getPiwikVersion string(6) "3.11.0" array(2) { [0]=> string(451) "HTTP/1.1 200 OK Server: nginx Date: Sun, 06 Oct 2019 14:26:19 GMT Content-Type: application/json; charset=utf-8 Transfer-Encoding: chunked Connection: keep-alive Vary: Accept-Encoding X-Powered-By: PHP/7.1.32 X-Matomo-Request-Id: 3e597 Cache-Control: must-revalidate Access-Control-Allow-Origin: * X-Acki: proxyfile nocache 1.0 Access-Control-Allow-Origin: * Access-Control-Allow-Methods: GET, POST, OPTIONS X-Host: stats.domain.ch " [1]=> string(144) "https://stats.domain.ch/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DAPI.getPiwikVersion%26idSite%3Dn%2Fa&token_auth=..." } Test 2/3: SitesManager.getSitesWithAtLeastViewAccess bool(false) array(2) { [0]=> string(0) "" [1]=> string(167) "https://stats.domain.ch/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DSitesManager.getSitesWithAtLeastViewAccess%26idSite%3Dn%2Fa&token_auth=..." } Test 3/3: SitesManager.getSitesIdFromSiteUrl bool(false) array(2) { [0]=> string(0) "" [1]=> string(275) "https://stats.domain.ch/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DSitesManager.getSitesWithAtLeastViewAccess%26idSite%3Dn%2Fa&urls[1]=method%3DSitesManager.getSitesIdFromSiteUrl%26idSite%3Dn%2Fa%26url%3Dhttp%3A%2F%2Fwww.naefspiele.ch&token_auth=..." } array(2) { ["global_settings"]=> array(67) { ["revision"]=> string(10) "2019072901" ["last_settings_update"]=> string(10) "1570371091" ["piwik_mode"]=> string(4) "http" ["piwik_url"]=> string(26) "https://stats.domain.ch/" ["piwik_path"]=> string(0) "" ["piwik_user"]=> string(0) "" ["matomo_user"]=> string(0) "" ["piwik_token"]=> string(3) "set" ["auto_site_config"]=> string(1) "1" ["default_date"]=> string(9) "yesterday" ["stats_seo"]=> string(1) "0" ["stats_ecommerce"]=> string(1) "0" ["dashboard_widget"]=> string(8) "disabled" ["dashboard_ecommerce"]=> string(1) "0" ["dashboard_chart"]=> string(1) "0" ["dashboard_seo"]=> string(1) "0" ["toolbar"]=> string(1) "0" ["capability_read_stats"]=> array(8) { ["administrator"]=> string(1) "1" ["editor"]=> string(1) "0" ["author"]=> string(1) "0" ["contributor"]=> string(1) "0" ["subscriber"]=> string(1) "0" ["translator"]=> string(1) "0" ["wpseo_manager"]=> string(1) "0" ["wpseo_editor"]=> string(1) "0" } ["perpost_stats"]=> string(1) "0" ["plugin_display_name"]=> string(8) "WP-Piwik" ["piwik_shortcut"]=> string(1) "0" ["shortcodes"]=> string(1) "0" ["track_mode"]=> string(8) "disabled" ["track_codeposition"]=> string(6) "footer" ["track_noscript"]=> string(1) "0" ["track_nojavascript"]=> string(1) "0" ["proxy_url"]=> string(0) "" ["track_content"]=> string(8) "disabled" ["track_search"]=> string(1) "0" ["track_404"]=> string(1) "0" ["add_post_annotations"]=> array(0) { } ["add_customvars_box"]=> string(1) "0" ["add_download_extensions"]=> string(0) "" ["set_download_extensions"]=> string(0) "" ["set_link_classes"]=> string(0) "" ["set_download_classes"]=> string(0) "" ["disable_cookies"]=> string(1) "0" ["limit_cookies"]=> string(1) "0" ["limit_cookies_visitor"]=> string(8) "34186669" ["limit_cookies_session"]=> string(4) "1800" ["limit_cookies_referral"]=> string(8) "15778463" ["track_admin"]=> string(1) "0" ["capability_stealth"]=> array(0) { } ["track_across"]=> string(1) "0" ["track_across_alias"]=> string(1) "0" ["track_crossdomain_linking"]=> string(1) "0" ["track_feed"]=> string(1) "0" ["track_feed_addcampaign"]=> string(1) "0" ["track_feed_campaign"]=> string(4) "feed" ["track_heartbeat"]=> string(1) "0" ["track_user_id"]=> string(8) "disabled" ["cache"]=> string(1) "1" ["http_connection"]=> string(4) "curl" ["http_method"]=> string(4) "post" ["disable_timelimit"]=> string(1) "0" ["filter_limit"]=> string(0) "" ["connection_timeout"]=> string(1) "5" ["disable_ssl_verify"]=> string(1) "0" ["disable_ssl_verify_host"]=> string(1) "0" ["piwik_useragent"]=> string(3) "php" ["piwik_useragent_string"]=> string(8) "WP-Piwik" ["dnsprefetch"]=> string(1) "0" ["track_datacfasync"]=> string(1) "0" ["track_cdnurl"]=> string(0) "" ["track_cdnurlssl"]=> string(0) "" ["force_protocol"]=> string(8) "disabled" ["update_notice"]=> string(7) "enabled" } ["settings"]=> array(6) { ["name"]=> string(0) "" ["site_id"]=> string(3) "n/a" ["noscript_code"]=> string(0) "" ["tracking_code"]=> string(0) "" ["last_tracking_code_update"]=> string(1) "0" ["dashboard_revision"]=> string(1) "0" } }Thanks,
Chris
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– Yes, I can’t see anything unusual
– Yes, every request is working as expected. For example one response to SitesManager.getSitesIdFromSiteUrl, taking 82ms:
[[{"idsite":"140"}],"3.11.0","<!-- Matomo -->\n<script type=\"text\/javascript\">\n var _paq = window._paq || [];\n \/* tracker methods like \"setCustomDimension\" should be called before \"trackPageView\" *\/\n _paq.push(['trackPageView']);\n _paq.push(['enableLinkTracking']);\n (function() {\n var u=\"https:\/\/stats.domain.ch\/\";\n _paq.push(['setTrackerUrl', u+'piwik.php']);\n _paq.push(['setSiteId', 'n\/a']);\n var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];\n g.type='text\/javascript'; g.async=true; g.defer=true; g.src=u+'piwik.js'; s.parentNode.insertBefore(g,s);\n })();\n<\/script>\n<noscript><p><img src=\"https:\/\/stats.domain.ch\/piwik.php?idsite=n\/a&rec=1\" style=\"border:0;\" alt=\"\" \/><\/p><\/noscript>\n<!-- End Matomo Code -->\n"]
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