Connectivity Issue

Hi @aljahmina,

Yes, I would need the error message, a screenshot or the link to the site to take a look.

Thanks,
Scott

https://rallyforyemen.com/
It’s a fundraiser event and so far what I’ve been told is that the connection times out or shows a blank page after clicking the purchase now button. After a few retries it works but as the day of the event draws near it’s going to start to receive more traction and don’t want this issue happening to often. Thanks again for the help.

Hi @aljahmina,

If the connection is timing out, then that means your server is not responding quickly. I might recommend getting a better server. As far as bug in the plugin go, I don’t see any problems.

Thanks,
Scott

The time out happens after users click on the purchase button so they’re gettingon the page fine. I don’t think it’s my server nor the plugin but an issue with their internet connection. First issue I’ve had like this. I appreciate the fast response and you looking into this. We’ll progress and see what happens. If the issue persists I’ll get back in contact with more info regarding the issue. Thank you so much.

Hi, does PHP version matter in terms of functionality? I had installed PHP 7.2 and was wondering if that may have been the issue. I downgraded to 7.0 a few minutes ago and will test tomorrow. Your insight?

Thanks

Hi @aljahmina,

I would recommend 7.2, but it doesn’t really matter. PHP 7+ vs PHP 5.4 for example is so much faster and will make pages load faster.