Connexion error

Hi there,
Please try the following to see if it resolves the error:
1. Log in to Zoho CRM with the account in question.
2. Click your profile picture at the top right of the screen and select “My Account”.
3. Click “Active Authtokens” (bottom left).
4. In the list of authorized apps, please check off and delete any you don’t need. If there are too many apps authorized to connect to your Zoho CRM account, it may reject new connections, resulting in the error message you’re getting.

Thank you for your reply.

There are more than 2 Authtokens.
But the connection is still in error.
Can we learn manually Authtoken?

I tried another plugin Zoho / WooCommerce,
with the same password and a manual Authtoken
the connection is OK.

I do not understand

Thank you

Hi there,
Can we get access to your WordPress admin for further testing? If so, please email access information to [email protected].

Hello,

I currently testing the site in localhost.
Perhaps the reason for the bug.
This website is planned and should be online in September, October.
We are very interested in the features of your plugin Pro
I will contact you when the project will be online for testing.

thank you for your help
See you soon

Hi Jean,
We released v1.0.6 today, which resolved a connection error that may occur on some sites. I would recommend updating to the latest version in case that was the cause of the issue you were experiencing as well.

I’m having the same issue. Just purchased today, hoping to select between this and the Zapier approach for integration. Not sure how to get by this, and we’ve just downloaded this after purchase, so I presume I have the latest version (1.1.2)

Thank to support from Potent Plugins via email, I learned that my problem was due to Two Factor Authentication, and I was able to make the connection with my Zoho account after using an Application Specific Password.

For others experiencing something similar, go to your Zoho Accounts Two Factor Authentication page, and click on the “Manage Application Specific Passwords” button (currently towards the bottom of the page, in the middle of three columns, with an icon of two keys in gray and orange).

Here’s the URL to the page with the button: https://accounts.zoho.com/u/h#security/authentication

We’re also getting this error, using version 1.0.6
There are no active AuthTokens, user is set up as administrator.

How do I start troubleshooting?

Hi there,
Do you have two-factor authentication set up on your Zoho CRM account, by any chance? If so, you will need to set up an application-specific password (https://accounts.zoho.com/u/h#security/authentication) and log in using that.

I get the same error but do not have two-factor authentication set up.
I tried different Zoho users, I also tried deleting an existing CRM authtoken for Zapier,
no connection with any option so far.

• This reply was modified 8 years ago by jomo.

Hi Jonathan,
I’m not sure what would be causing the problem you’re running into, but I’m happy to take a look for you. If you’d like me to troubleshoot, please email WordPress admin credentials to [email protected].

Hi,
I get the same error…An error occurred while attempting to connect your Zoho CRM account. Please ensure that your email/username and password is correct. But my login/password are correct. Is it because I am using the free version of Zoho?
I followed all the tips previously posted but nothing works.
Thanks in advance for your help!

Hi there,
It could be that your web host has disabled the PHP functionality we use to establish the connection with Zoho (HTTPS stream wrappers). If you can provide me access to your WordPress admin via [email protected], I can confirm.