Consent modal immediately minimizes on page load

  • Resolved Arno Kools

    (@arno-kools)


    9 months ago

    WP: 6.5.5
    Complianz: 7.1.0

    When configuring in the backend, the preview of the consent modal looks perfect.
    On the front-end the modal immediatly minimizes / closes on page load.
    Even after cleaning all cookies en cache.

    When the option when to show is not set on ‘always visible’, the tab to open the settings is missing as well.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support daniub

    (@daniub)

    Hi,

    can you please provide the URL of the website where we can see the issue?

    Thread Starter Arno Kools

    (@arno-kools)

    Sure. I’ve reactivated the plugin, so you can check if anything is out of place.

    https://kantoorplanten.com/

    Plugin Support daniub

    (@daniub)

    Hi,

    we can confirm that the banner is visible correctly on the frontend: https://prnt.sc/ntKSL73XuNkw

    How we can reproduce the issue?

    Thread Starter Arno Kools

    (@arno-kools)

    Some additional information:

    This behaviour occurs in the Chrome Browser on MacOS 14.5.
    I just chekd if there was an update for Chrome and there was.
    After updating, the issue did not resolve.
    Chrome version: 126.0.6478.115 (Official Build) (x86_64)

    In Firefox everyting works like expected after turning off ‘Respect Do Not Track and Global Privacy Control’. Which is pretty obvious.

    Safari works fine as well.

    In Brave, both the stylesheet and javascript of the plugin are blocked.
    Error message: net::ERR_BLOCKED_BY_CLIENT
    All other script and style files load without problems.
    Brave version: Version Chromium: 126.0.6478.114 (Official Build) (x86_64)

    So it looks like there are issues with the laterst Chromium versions (on MacOS).



    • This reply was modified 9 months ago by Arno Kools.
    • This reply was modified 9 months ago by Arno Kools.
    Plugin Support daniub

    (@daniub)

    Hi,

    we have investigated and the banner is visible also on mac / google chrome with the same version, so we can safely exclude bugs on Chrome versions: https://prnt.sc/HL9-GBWYXjeg

    Furthermore the error message looks like a local issue in your network: please try to delete your cache and check eventually your network settings in order to exclude local issues.

    We also encourage you to have a look at this article: https://10web.io/blog/net-err_blocked_by_client-error/

    Thread Starter Arno Kools

    (@arno-kools)

    I’m glad you’re not experiencing the same issue.

    Just to be sure:
    Does the modal appear automatically when loading the page?

    At my computer, the modal does briefly appear for a few milliseconds before disappearing.
    After clicking the ‘manage consent’ tab, the modal is correctly displayed and shows like in your screenshot.
    But it’ does not on load.’s not clearly visible on load. And let be honest. Nobody is going to look for a somewhat hidden settings panel to turn on cookies.

    Plugin Support daniub

    (@daniub)

    Hi,

    we confirm that the modal appears automatically on page loading.

    Hope this helps!

    Thread Starter Arno Kools

    (@arno-kools)

    Ok, thanks for confirming.
    As long as these issues only occur on my development machine then it’s fine with me.

Viewing 8 replies - 1 through 8 (of 8 total)
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