Consent not working

Hi,

Regarding checkboxes or consent fields, you can easily map them by using an attribute with a text type in Sendinblue. Please give it a try and let us know if it works.

When mapping, you only need to map the fields that you are using in your form. There’s no need to map the unused ones. In an upcoming update, we will ensure that unused fields do not appear in the mapping interface.

Thank you for your understanding.

Kind regards,
WP connect Support

Hi, the solution you shared will add all the contacts to Sendinblue right? And I can filter manually the ones who consent to receive newsletters. I think it makes more sense if the plug-in only add the ones who consent to receive newsletters by checking the consent filed

Hi,

Indeed, our plugin allows you to achieve that.

To do so, you can map the “OPT_IN” field from Sendinblue with your “Consent” field from Gravity Forms.
Below your mapping, enable the “Enable Condition” option and add the following condition:
“Create a contact in Sendinblue only if ALL of the following match: Consent-is-Checked”.

This way, only users who have checked the “consent” box will be sent to your Sendinblue list.

I hope that helps.

Best regards,
WP connect Support

I was missing one step that’s why it didn’t work before ?? I will test this , thank you for your help

Hi rafaviana,

We haven’t heard back from you for more than a week so we assume that the issue is resolved.

Incase you have any further concerns on this issue or any other new issue, please feel free to contact us again. For now we will mark this ticket as resolved.

If you enjoyed our support, would you mind leaving us a nice review for us ?
This could help us a lot.

Kind regards,

WP connect Support

Hello, I’m not able to put this working as expected… I followed your instructions but after submit the form the email it’s not added to Brevo contact list. See the image below please, I think everything is correct:

• This reply was modified 1 year, 4 months ago by rafaviana.

Hi rafaviana,

We apologize, but we’re unable to view the image you’ve sent. If possible, could you provide a screenshot of your mapping and conditions setup? This would greatly assist us in identifying the potential issue.

Thank you for your cooperation.

Best regards,
WP connect Support.

Hello, here it is:

Hi rafaviana,

We apologize, but we’re still unable to view the image you’ve sent.

Best regards,
WP connect Support.

Hello! Please try with this link: https://www.awesomescreenshot.com/image/41272196?key=829f4e60bbe5f0e603d2649cc7778d6c

Hi rafaviana,

In order to assist you better, could you please provide us with the following information:

• Screenshots of your form entries.
• The list of plugins you have installed on your website.
• The theme you are using.

With this information, we can identify any possible issues and help you get the form working as expected

Thank you for your cooperation.

Best regards,
WP connect Support.

Hello, here are the screenshots you asked for:

• Form entry: https://www.awesomescreenshot.com/image/41712666?key=b32c859244bfa4fcdff064a1346b7a14
• List of plugins: https://www.awesomescreenshot.com/image/41712559?key=b9ca4464d8d9e3969006352f94c4cf4e
• The theme you are using: The7

Hi rafaviana,

Thank you for providing the screenshots.

It seems that you have many plugins installed, and there is a high chance that one of them is conflicting with our plugin.

If possible, and if you have a staging environment, it would be ideal to conduct some tests by deactivating plugins, checking logs, etc., and then let us know which one was causing the issue.

Your cooperation in troubleshooting this matter is highly appreciated!

Best regards,
WP connect Support

Hello, I don’t know what I did different but I tried to enable your plugin and set everything from scratch and now it works perfectly.

Thank you for your help.

Hi, is it possible add to a list based on conditions? For instance, I have a form which is visible in English and Spanish language, based on the URL I want to add the contact to a specific list on Brevo