Consider some temporary fb/insta shop fixes

  • Resolved thedeancorp

    (@thedeancorp)


    9 months, 2 weeks ago

    I understand FB/Insta want people using their checkout and have basically rendered half this point of the plugin pretty much useless. However, consider at least fixing some sync issues (ie sync inventory, categories, etc). Sure Meta gets the fees for sales via our social media in the mean time but that would theoretically still keep woo earning money as people do return to the vendors websites for future sales.

    Doing this makes our lives easy because we only have to manage inventory in one spot. In essence, it also keeps us shop owners buying from woo, preventing wandering eyes to other competing platforms – think your largest competitor – which fb business manager is promoting. If I understand the notice correctly, they do work with the new meta rules. But honestly haven’t looked into the popup much bc overall I do prefer woo. It did grab my attention enough to have me come check to see if you guys had a solution yet.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @thedeancorp,

    Thank you for reaching out!

    Your feedback is invaluable to us. However, I suggest reaching out to the Facebook for WooCommerce feature request aas this is more of a feature request that a support request.

    You can find the direct link here: https://woo.com/feature-requests/facebook/.

    Thank you for your loyalty and preference towards our platform!

    Thread Starter thedeancorp

    (@thedeancorp)

    Thankyou. I can post on the feature request as well. I would argue it also fits here. Currently the plugin does sync with the new shop, but shows everything out of stock. So there is an issue with the current form of the plugin passing stock levels to the meta storefronts.

    • This reply was modified 9 months, 1 week ago by thedeancorp.
    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi again @thedeancorp,

    I understand you are facing issues with your products not syncing with your new store, therefore showing all products as out of stick.

    Could you please confirm if you were able to follow these troubleshooting steps outlined here?

    Thanks.

    Thread Starter thedeancorp

    (@thedeancorp)

    Hey ckadenge. Can you double check the link for troubleshooting? I think it might be the wrong one ??

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @thedeancorp,

    My sincere apologies for the broken/wrong link. Please find the correct link here.

    Let me know if you still need further assistance.

    Thanks for your patience and understanding.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter thedeancorp

    (@thedeancorp)

    Thankyou Pepe and Ckadenge. I was not able to get the plugin to work. The problem is FB has changed the tag they read quantity from. I am using the plugin CTX feed (which allows me to change the tag so instagram will read it) to pass woo info into a stand alone meta store until Woo & Meta figure out how they will work together in the coming months ??

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @thedeancorp,

    We’re happy to learn you’ve found a workaround for your issue.

    The problem is FB has changed the tag they read quantity from

    Can you share more details about this, please? We’d like to learn more about this so we can pass this information on to the developers for a quicker fix.

    Thanks!
    -OP

    Thread Starter thedeancorp

    (@thedeancorp)

    Sure. When the Woocommerce plugin syncs, the products availability does show, but the quantity will come in as not set. Meta won’t approve them until the quantity is set. Here is a screenshot of the feed from Woo (from inside Meta Commerce Manager):

    https://ibb.co/3k5kLC0

    You’ll notice it just says in stock. I tried the CTX feed plugin since they claimed to sync but ran into the same issue originally. I was reading through some troubleshooting forums and someone pointed out facebook needs the following attribute passed through to have a quantity. Here is facebook documentation on it:

    https://developers.facebook.com/docs/commerce-platform/catalog/quantity-to-sell/

    In the CTX feed plugin, I can modify the attributes/data sent. In their template, they also had the default attribute set as “inventory” but once switched to “Quantity_to_sell_on_facebook” the quantity started appearing, allowing me to be approved.

    Here is a screenshot of their settings that I tweaked and then what I started seeing in Meta.

    https://ibb.co/4dS2kMP (Settings from within WordPress)

    https://ibb.co/Y3mHCpq (View inside Meta Commerce Manager)

    Hopefully that helps!

    Hi @thedeancorp,

    Thank you for sharing your solution with us and the WooCommerce community. I’m glad to know you were able to resolve the issue by modifying the attributes/data sent in the CTX feed plugin and switching the default attribute from “inventory” to “Quantity_to_sell_on_facebook”. This is a great find!

    Your detailed explanation and screenshots are very helpful. It’s clear that you’ve put a lot of effort into troubleshooting this issue. Your feedback is valuable and helps us improve our products and services. We appreciate your time and effort in posting your findings on the forum.

    If you have any other questions or issues, please feel free to open a new ticket and we’ll be happy to assist you.

    Thank you for choosing WooCommerce and have a great day!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Consider some temporary fb/insta shop fixes’ is closed to new replies.