• Resolved vallered

    (@vallered)


    Error is (only when Burst is activated and one heads to statistics):

    Uncaught TypeError: Cannot read properties of null (reading ‘id’)
    at c (index.min.js?ver=1691086714:1:217)
    at HTMLDocument. (index.min.js?ver=1691086714:1:2580)

    …I also sometimes get the message, that there is in an issue with REST API, but following your documentation and testing it via “yourdomain.com/wp-json/wp/v2/pages”, Json is listed, REST API seems not to be blocked

    On mobile I sometimes that a row of 500 errors with burst at the backend

    I am running the app on a lightspeed server environment

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @vallered,

    I understand. There don’t seem to be any Burst-related errors on the front-end though.

    Perhaps the best thing to start with would be to rule out a potential conflict with another active plugin on your website.

    An easy way to do this would be with the official Health Check & Troubleshooting plugin. With that plugin enabled you can navigate to the Installed Plugins overview on your site, and click “Troubleshoot” under Burst Statistics.

    This will start a test session with only Burst enabled, so you can check if this behavior persists upon doing so. If not, re-enable plugins until it appears again; and once it does, you’ll know that it is very likely to be related.

    Just let us know if there are any further updates, we’d be happy to help.

    Kind regards, Jarno

    Thread Starter vallered

    (@vallered)

    Hi, the error occurs when burst is activated together with the plugin “Copy & Delete Posts”. If burst is deactivated and “copy & delete posts” is activated, there is no error

    Hi @vallered,

    Thank you for sharing these findings.

    I will try to reproduce the described behavior with this plugin and report back if there are any further updates about this.

    Kind regards, Jarno

    Plugin Author Hessel de Jong

    (@hesseldejong)

    Hi @vallered,

    The Copy Posts plugin loads their Javascript and CSS on every page in the backend, which is bad practice. This is causing the issue.

    I’ve opened a support request on their plugin page.

    I hope they can solve the issue. The issue with the REST API should be solved in the next update.

    Is it okay if I resolve this issue for now?

    Kind regards,
    Hessel

    Thread Starter vallered

    (@vallered)

    Many thanks for sorting that out. Since Yoast with their plugin seems to be the only alternative (not for me, Yoast is a spammer from my perspective) to this copy post plugin, it’s great you opened that request. And, sure, you can resolve this issue for now

    Plugin Author Hessel de Jong

    (@hesseldejong)

    No problem! Thank you for opening a support request and making Burst better!

    I’ve resolved the issue ??

Viewing 6 replies - 1 through 6 (of 6 total)
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