Console errors

Hi there,

This is Ecwid team. My name is Wendy. I’m sorry to learn you faced this.

Please post here a link to your website with Ecwid store. We’ll look into this issue and find a solution for you.

Thank you!

Thanks!
https://stevecampbellremedialmassage.com/

Thank you for sharing the link!

I’ve checked your Ecwid store added to this page https://stevecampbellremedialmassage.com/store/ and I didn’t see the errors in the browser console.

As I can see, the errors you are referring to appear when you load the home page of your site https://stevecampbellremedialmassage.com/

These errors are caused by “Autoptimize” plugin for WordPress. Do you have this plugin installed on your site? If yes, please deactivate it temporarily and check if this makes the difference.

If the errors disappear once you deactivate the plugin, I’d recommend you to get in touch with the customer service of “Autoptimize”. You can do it using this link: https://www.ads-software.com/support/plugin/autoptimize/

If you have any further questions or need assistance, don’t hesitate to ask!

Wendy,
Ecwid customer care team

pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

hope this helps debugging,
frank (ao dev)

Frank, thank you for the tip!

@ezcomputing, I’ve checked your site again and now I see the errors in the browser console which were caused by Ecwid plugin.

We need to get deep into the research and we need more details from you.

Can we get in touch with you using your Ecwid account email st***************[email protected] ?

If this is not the best email for contact, please drop us a line at [email protected] and we’ll be happy to help you further with it.

Thank you!

Wendy,
Ecwid customer care team