Constant Contact Forms has experienced issues that need addressed.

  • Resolved eresath

    (@tcox1091)


    5 years, 2 months ago

    Hi, after updating the plugin to the latest version, a notification appeared on the site asking me to create a support request. I have listed the debug log below:

    [2019-09-03 20:54:14] API.INFO: Contact set to be updated [“Extra information”,[{“form”:”Email Alerts”}]] []
    [2019-09-03 20:54:15] API.INFO: Submitted contact data [“Extra information”,[{“email___8c49cb55b10833a3700b581aacbc72f1”:{“key”:”email”,”val”:”[email protected]”},”email”:”[email protected]”,”list”:”5″}]] []
    [2019-09-03 22:18:26] API.INFO: Contact set to be created [“Extra information”,[{“form”:”Email Alerts”}]] []
    [2019-09-03 22:18:26] API.INFO: Submitted contact data [“Extra information”,[{“email___8c49cb55b10833a3700b581aacbc72f1”:{“key”:”email”,”val”:”[email protected]”},”email”:”[email protected]”,”list”:”5″}]] []
    [2019-09-03 22:20:05] API.INFO: Contact set to be created [“Extra information”,[{“form”:”Email Alerts”}]] []
    [2019-09-03 22:20:06] API.INFO: Submitted contact data [“Extra information”,[{“email___8c49cb55b10833a3700b581aacbc72f1”:{“key”:”email”,”val”:”[email protected]”},”email”:”[email protected]”,”list”:”5″}]] []
    [2019-09-03 22:21:58] API.INFO: Contact set to be updated [“Extra information”,[{“form”:”Email Alerts”}]] []
    [2019-09-03 22:21:59] API.INFO: Submitted contact data [“Extra information”,[{“email___8c49cb55b10833a3700b581aacbc72f1”:{“key”:”email”,”val”:”[email protected]”},”email”:”[email protected]”,”list”:”5″}]] []
    [2019-09-04 00:43:24] API.INFO: Contact set to be created [“Extra information”,[{“form”:”Email Alerts”}]] []
    [2019-09-04 00:43:25] API.INFO: Submitted contact data [“Extra information”,[{“email___8c49cb55b10833a3700b581aacbc72f1”:{“key”:”email”,”val”:”[email protected]”},”email”:”[email protected]”,”list”:”5″}]] []
    [2019-09-04 02:18:04] API.INFO: Contact set to be created [“Extra information”,[{“form”:”Email Alerts”}]] []
    [2019-09-04 02:18:05] API.INFO: http.status.bad_request: Bad request. [“Extra information”,[“[object] (stdClass: {\”error_key\”:\”http.status.bad_request\”,\”error_message\”:\”Bad request.\”})”]] []
    [2019-09-04 02:18:05] API.INFO: Submitted contact data [“Extra information”,[{“email___8c49cb55b10833a3700b581aacbc72f1”:{“key”:”email”,”val”:”[email protected]”},”email”:”[email protected]”,”list”:”5″}]] []
    [2019-09-04 07:00:26] API.INFO: Contact set to be created [“Extra information”,[{“form”:”Email Alerts”}]] []
    [2019-09-04 07:00:27] API.INFO: Submitted contact data [“Extra information”,[{“email___8c49cb55b10833a3700b581aacbc72f1”:{“key”:”email”,”val”:”[email protected]”},”email”:”[email protected]”,”list”:”5″}]] []
    [2019-09-04 07:02:43] API.INFO: Contact set to be created [“Extra information”,[{“form”:”Email Alerts”}]] []
    [2019-09-04 07:02:44] API.INFO: Submitted contact data [“Extra information”,[{“email___8c49cb55b10833a3700b581aacbc72f1”:{“key”:”email”,”val”:”[email protected]”},”email”:”[email protected]”,”list”:”5″}]] []

    Please let me know what my next step is from here!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi there.

    Looks like it’s from this line pairing:

    http.status.bad_request: Bad request. [“Extra information”,[“[object] (stdClass: {\”error_key\”:\”http.status.bad_request\”,\”error_message\”:\”Bad request.\”})”]] []
Submitted contact data [“Extra information”,[{“email___8c49cb55b10833a3700b581aacbc72f1”:{“key”:”email”,”val”:”[email protected]”},”email”:”[email protected]”,”list”:”5″}]] []

    Looks like an error happened at least once with trying to add that email address. It also looks like it’s not an ongoing persistent issue.

    Part of 1.6.0 includes extra catching of cases that could potentially temporarily take a website down, which this spot would have been a part of.

    Right now, I think you’re probably fine overall. If it starts happening again, or more persistently, let us know and we can re-review with new logs.

    We’d rather check and confirm to help put minds at ease, while still making sure things are covered.

    Thread Starter eresath

    (@tcox1091)

    Ok, that sounds great. I will let you know if we run into any other problems. Thank you for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
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