Constant Contact username/password not accepted

Hi,

The error message is displayed when the widget gets the response from Constant Contact that the credentials are incorrect. Make sure you have the right capitalization and that there are no extraneous spaces in the username and password. Also make sure the list name is correct as well. Also in one case we have found that changing the password in your Constant Contact account (and updating it accordingly in the widget) may clear up the error, it could be a bug with how the password is stored by Constant Contact.

If none of these work, please email me the login credentials at [email protected] and I can look into it further…

Hi. I have this same problem too. Did you resolve this Smurf14?

I am having this problem as well. My username and password are correct and allow me to login to Constant Contact without a problem. You mention to make sure the list name is correct. Where do you enter a list name? There is only username and password fields.

I apologize about not responding sooner. I have encountered this issue once, and everything works as soon as you reset or change your password with Constant Contact. I cannot replicate what conditions under which this problem occurs. My current hypothesis is that Constant Contact will block API calls on your account if any API calls in the past were made with an incorrect password.

I’m encountering this issue as well. I’ve changed both the username and password on Constant Contact, and still get the same error message. Any ideas?

Please make sure the username the one that corresponds to when the account was created (other users will not work), and that the username and password is an exact match (verify by copy and pasting what you entered in the widget settings to sign in to Constant Contact).