Constantly Bombarded with Emails to Renew

  • I did not renew the subscription as we changed to Magepeople Events.

    It has been two months, and weekly they keep opening support tickets in my name that I have not renewed.

    Then Zendesk keeps email that I have not responded to the ticket.

    Horrible tactics to try and force someone to renew, especially as a business owner of a Digital Agency and developer of 15 years…. this really pissed me off.

Viewing 1 replies (of 1 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hi @thattechguy, I’m genuinely sorry to hear about the frustration you’ve experienced with the ongoing support ticket notifications. I understand how frustrating it can be to receive unexpected emails, especially when you have already moved on to another product.

    Let me know if your notifications have already been resolved. If not, please do provide me with the ticket ID, I’d personally take steps to sort it out right away and coordinate with our Account Service Team.

    Thanks a ton for bringing this to our attention, and I appreciate your understanding.

    Have a wonderful day.

    Best,
    Abz

Viewing 1 replies (of 1 total)
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