Constantly Deactiving Itself

Hi @rayeason,

This is certainly not the expected behavior, and I understand how frustrating this can be.

From the steps you’ve already taken, it looks like you’ve ruled out plugin conflict and server max execution time as the cause of the problem.

The next step will be to check for any issues with your WordPress Cron jobs, which are used to schedule tasks, including plugin updates. If there is a problem with the Cron jobs, it could potentially cause the plugin to deactivate.

You can use a plugin like WP Crontrol to view and manage the Cron jobs. If you see any errors or issues, you can try to fix them or contact your hosting provider for further assistance.

In addition, please can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

Thank you for your understanding and cooperation.

Thank you.

Here are the system status logs

https://prod.pastebin.prod.webservices.mozgcp.net/13nBGOpg

And Fatal Error logs

https://prod.pastebin.prod.webservices.mozgcp.net/FLfqJu6k

Hi @rayeason,

Thanks for sharing requested information.

I’ve checked your system status reports and noticed you use PHP 8.2.14. Would you mind downgrading to PHP 8.1.27? Also, your PHP Post Max Size is set at 8 MB. Could you kindly increase this to 2 GB?

Furthermore, I see you have 75 active plugins. Are all of these necessary for your website? If not, disabling some for optimal performance might be a good idea.

Now, the fatal error log you’ve shared indicate that there’s a conflict between the Social Auto Poster plugin and the Carbon library, which is used for date and time operations. Specifically, the setLastErrors() function in Carbon is expecting an array, but it’s receiving a boolean value.

This issue might be due to a version incompatibility between the plugins and the library, or due to a bug in one of them.

To fix this issue, I recommend either update it, or disable it.

After doing above adjustments, please check again and let us know how that goes. Looking forward to helping you.

Hello and good day.

I have increased the post_max_size to 2GB.

The plugin has not deactived the last couple of days.

Has this been known to cause issues?

I will update you if it resumes.

Thanks for the tips.

Hello rayeason,

Thank you for your update and for adjusting the post_max_size to 2GB.

It’s good to know that the plugin has remained active since this change. Typically, WooCommerce and its extensions do require sufficient memory to operate smoothly, and setting appropriate values for?post_max_size?and related PHP settings help to ensure that larger posts or file uploads are processed without issue.

Do keep us updated if the problem with the plugin deactivating resumes, and we’ll be more than happy to assist you further. ??

Have a great day!

Hello and good day.

This seems to be an issue with Jetpack.

I have deactivated the WooCommerce Shipping and Tax plugin.

However, I just tried to connect from my mobile via the WooCommerce app and notice I could not.

Upon inspection, I noticed the Jetpack plugin disconnected.

https://drive.google.com/file/d/1rqQjO3uDofp2LskquWGj8wxmzdMnOh2m/view?usp=drivesdk

Hi @rayeason,

Could you share your fatal error log again to see whether or not anything exists in the log related to Jetpack disconnection? Additionally, you can follow these steps to disconnect and reconnect Jetpack properly:

• Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
• Under Jetpack, click Disconnect Jetpack

Next go to Jetpack > Dashboard > Connections and set up the connection again.

More info: https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/

If the issue persists, I’d suggest contacting Jetpack’s dedicated support forum for further help. Here is a direct link to their support forum: https://www.ads-software.com/support/plugin/jetpack/#new-topic-0

I do hope the issue is resolved soon!

Hello and good day.

Where do I get the fatal error logs?

I have performed the Jetpack connect/reconnect several times and it still persists.

Hello rayeason,

Thank you for your reply.

To find the fatal error logs, please navigate to WooCommerce > System Status > Logs.

Since the issue was not resolved by reconnecting the Jetpack plugin, I recommend contacting Jetpack’s dedicated support forum for additional assistance.

You can access their support forum directly by clicking on this link: https://www.ads-software.com/support/plugin/jetpack/#new-topic-0

Please don’t hesitate to contact us again if you have any concerns regarding WooCommerce. We are here to help ??

Best regards.

Thank you. I have posted the fatal logs to their page.