Contact 7 Forms stopped working

  • Resolved kaiteemac

    (@kaiteemac)


    5 years, 6 months ago

    Hi

    I have the Contact 7 form plugin installed and have ensured that I am currently running the most recent version.

    All of a sudden, all the contact 7 forms on my website have stopped working and when I test them I receive the following message:

    There was an error trying to send your message. Please try again later.

    I have tried changing the email address that this goes to and no change.

    Any suggestions?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hey,

    Are you using Google Recaptcha?

    I’ve also just started experiencing this, however, the form works when I remove Google Recaptcha.

    I don’t have a solution, but it would be good to know if Recaptcha is the root of your problem also.

    Cheers,

    Thread Starter kaiteemac

    (@kaiteemac)

    Yes I am using Recaptcha.
    Never thought of removing it, Thanks

    Is the error border color orange or red?

    CF7 5.1.+ updated to reCAPTCHA v3.

    The orange error border indicates reCAPTCHA v3 is not working correctly on your site.

    You may see this error if you’ve:

    • previously used reCAPTCHA v2 with CF7
    • updated to CF7 5.1.1 or newer and
    • not changed your previous reCAPTCHA v2 keys to reCAPTCHA v3 keys at Contact > Integration.
    Thread Starter kaiteemac

    (@kaiteemac)

    Hi Neil

    The border color is orange

    If you’ve registered correctly for reCAPTCHA v3 (by following the instructions at reCAPTCHA v3) & it’s working, you should now see the reCAPTCHA Privacy badge displayed at the bottom of every page on your site (not just the pages where you’ve got CF7 forms).

    recaptchaV3-privacy-icon.png

    If the reCAPTCHA badge is not showing, this shows that reCAPTCHA v3 is not working on your site.

    Thread Starter kaiteemac

    (@kaiteemac)

    Works perfectly now
    Thank you for your assistance.

    Added and updated contact forms. All of mine stopped working. I had a yellowish box – guessing orange. I have reCAPTCHA v3.

    Removed keys/code and then rentered and saved – working fine

Viewing 7 replies - 1 through 7 (of 7 total)
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