‘Contact Content’ not editable

  • Resolved lijndiensten

    (@lijndiensten)


    4 years, 8 months ago

    Hi Themeisle and community,

    In the customizer, I am not able to edit the Appearance > Customize > Frontpage Sections > Contact > Contact Content. The editor is empty, although there is text showing in this area on the live site. When I place new content in the editor, it is lost upon saving.

    A similar issue is discussed on https://www.ads-software.com/support/topic/hestia-theme-cant-edit-contact-section/, but the suggested solution – use the Text editor, not the Visual editor – does not seem to apply, as there is only one editor available. See https://lijndiensten.com/_hosted-content/hestia.gif.

    So expected: content is visible and editable in Contact Content editor.
    Instead: editor is empty, and content is not lost upon saving.
    Desired solution: content is visible, editable and savable in Content Content editor.

    Thanks already!
    Ivan

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @lijndiensten

    This issue might be occurring due to a plugin conflict. Please attempt to disable all plugins. If the problem goes away, enable them one by one to identify the source of your troubles.

    Let me know how it goes.

    Thread Starter lijndiensten

    (@lijndiensten)

    Hi Poonam,

    Thanks, I had a run with disabling plugins, but it did not resolve the issue. Notably, if I disable woocommerce or advanced custom fields, the section with contact info on the bottom of the page disappears altogether, along with some other sections, so there does seem to be a dependency there.

    Ivan

    Hi @lijndiensten

    I am not able to replicate this issue at my end. Please make sure you are using the latest version of theme. Also, there is no dependency on woocommerce or advanced custom fields.

    You can create a test site here https://jurassic.ninja/ and check again without enabling any plugin.

    • This reply was modified 4 years, 8 months ago by Poonam Namdev.
    Thread Starter lijndiensten

    (@lijndiensten)

    Hello Poonam,

    Thanks, you are right, strange. The error with disabling Woo and ACF was with some script in the functions.php. Even now with all plugins disabled, it is not showing.

    The odd thing is the ′Contact content′ editor is a wholly different editor from the one in the test site with fresh install of Hestia. It is using some very basic editor, whereas the fresh install is using WP′s standard editor: https://lijndiensten.com/_hosted-content/hestia.jpg

    Thread Starter lijndiensten

    (@lijndiensten)

    Hi, did you have a chance to have another look at this?
    Thanks, Ivan

    Hi @lijndiensten,

    This is happening only at your instance so I can’t say what’s causing this issue.
    I’d recommend you install a fresh copy of the Hestia theme in your dashboard without enabling any plugin and check how it goes.

    Please keep a backup before making the changes.

Viewing 6 replies - 1 through 6 (of 6 total)
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