Contact details Button not working

Hey @le13gy – could you please help us to know which “contact details” drop down button you are referring to? Also is the issue started after latest Jetpack plugin update?

A screenshot would be super helpful as well.

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Looking forward to hearing from you. ??

Hello again and thanks for replying. When you click on a contact already created (to edit), there is a drop down button sayin “contact details” and from there was possible to add transactions etc and associate them to the created client/contact.
I think, the last time that worked correctly was before the latest plugin update.

Please find a screenshot of the button at the link below (please note that in the screenshot the button is shown in greek language, so i highlighted it to be easy to find).

https://files.firstaider.gr/d/1f0235bda6244e4b8f16/

Thanks again

Hi there, I tested the dropdown button on a test site and I can see the list of actions:

Are you able to see the list? Or the issue is related to any of the actions included there?

Can you open the developer tools and see if there is any errors when you try to open the dropdown?
You see how to open the developer’s tool here: https://help.goodgrants.com/hc/en-gb/articles/360001956235-Open-the-developer-console-to-check-for-errors
Then select the “Console” tab and click on the dropdown. If you see an error message, please share it with us.

If you want to keep this conversation private, you can contact us via this contact form and mention this thread.

Let us know how it goes.

Hello again, the button is not clickable at all, so i cannot see the list of actions. I opened the dev tools and no error was presented at the console tab.

Is there any chance that this issue has to do with some other installed plugin creating conflict? The strange fact is, that the past month we havent installed any new plugins to the website, so i cannot tell what made the difference.

Hi @le13gy,

It sounds like a potential conflict with another plugin or theme. Even if no new plugins were installed, updates to existing ones can sometimes cause issues. I recommend checking for conflicts by temporarily deactivating other plugins and switching to a default theme like Twenty Twenty-Three. If the issue resolves, reactivate them one by one to identify the culprit.

Let us know how it goes so we can assist further.

Hey @le13gy,

Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!