Contact emails not being sent

  • Resolved jslovell

    (@jslovell)


    7 years, 6 months ago

    Hi, it seems that the email from a filled-in contact form is no longer being sent. I’ve tested it myself, and checked all settings. It used to work, and I didn’t make any changes apart from plugin (FS Contact V4.0.55), theme (Customizr V4.0.5) and WordPress (V4.8.1) updates. Host is GoDaddy. I’ve checked spam folder.
    Any others having the same problems?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi, please check the following documentation. Let me know if this helps you.

    Thank you

    Thread Starter jslovell

    (@jslovell)

    Thanks, I’m busy on that page right now – I’m going to try the WP MAIL SMTP plugin next, but tomorrow.

    Thread Starter jslovell

    (@jslovell)

    An update – turned out that the problem was related to my site being hosted on what GoDaddy referred to as a very old server. If Contact FS relies on PHP, that may be the problem as it was still at 5.3 and not being supported. Some change they made must have caused it to no longer work on that server. They moved me to a new server and now it works.

    Hi, that is great news ??

    If your issue is resolved and you no longer need more help can you mark this support thread as resolved.

    Thank you

    Thread Starter jslovell

    (@jslovell)

    Resolved – GoDaddy server issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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