Contact form

  • Resolved fmontrelay

    (@fmontrelay)


    7 years, 4 months ago

    Hi,
    I am using your contact form plugin. In francoismontrelay.net, I created a contact form with the following characteristics (I’m hiding the email address). I get contact messages in the feedback section of the WPdashboard, but messages are not received at the said email address. Anything wrong?
    Thanks!
    —
    [contact-form to='(email address)’ subject=’contact from francoismontrelay.net’][contact-field label=’Name’ type=’name’ required=’1’/][contact-field label=’Email’ type=’email’ required=’1’/][contact-field label=’Comment’ type=’textarea’ required=’1’/][/contact-form]

Viewing 1 replies (of 1 total)

  • It sounds like your server might not be configured properly to send emails through the “wp_mail” function, which Jetpack uses.

    Can you try installing the Check Email plugin and sending yourself a test email to see if it works? You can download the plugin here:
    https://www.ads-software.com/plugins/check-email/

    If you didn’t receive a test email, you could try using a plugin like this one to configure your WordPress site to use a specific email service:
    https://www.ads-software.com/plugins/postman-smtp/

    If the function appears to be working properly, it means that Jetpack’s emails are filtered out before they can reach your inbox:

    * They can be filtered out by your server before they even get sent out; your hosting provider should be able to check their server email logs to find out if the emails were blocked.
    * They can be filtered out by your email provider. If you don’t find the emails in your spam folder, you might want to try to send out Jetpack emails to another email address, and see if you keep experiencing issues. You can do so thanks to this option in the contact form builder:
    https://jetpack.com/support/contact-form/#jp-carousel-723

    Let me know if this helps!

Viewing 1 replies (of 1 total)
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