Contact form 7 and other plugins not going through Postman

Please post your Diagnostic Info from the Tips and Diagnostics menu.

OS: Linux pod-40088 3.13.0-46-generic #77-Ubuntu SMP Mon Mar 2 18:23:39 UTC 2015 x86_64
Platform: PHP Linux 5.5.9-1ubuntu4.7 / WordPress 4.1.1
PHP Dependencies : iconv=Yes : spl_autoload=Yes : openssl=Yes : allow_url_fopen=Yes
WordPress Plugins : LayerSlider WP : Contact Form 7 : Essential Grid : WPBakery Visual Composer : Postman SMTP : Revolution Slider : WooCommerce
Postman Version: 1.5.10
Postman Sender: *****@*************.com
Postman Transport URI: smtp:ssl:oauth2://8527****************************************************************.com:************************@smtp.gmail.com:465
Postman Transport Status (configured|ready|connected): Yes|Yes|Yes
Postman Deliveries (Success|Fail): 0|0
Postman Bind (success|failure): Yes|No
Postman Available Transports : SMTP (1.5.10)
Postman LogLevel: 40000
Postman TCP Timeout (Connection|Read): 10|60
HTTP User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.101 Safari/537.36

No problems detected – why do you suspect the email is still going through PHPMail? Did you inspect the email headers?

I can send you (privately) example headers (from gmail) of a message sent using the test message function in Postman, and also one sent using Contact Form 7, if that would be helpful.

Yes, I inspected the headers. It looks pretty definite.

I’m stumped. Thats an odd issue. If Postman has bound to wp_mail I don’t see how PHPMail could still be in use. Let me think about it.

There is no X-mailer header for the messages sent using Contact Form 7, but only for the messages sent using the test message function of Postman.

For the messages sent using postman, the X-mailer header is:
X-Mailer: Postman SMTP 1.5.10 for WordPress (https://www.ads-software.com/plugins/postman-smtp/)

.. And I can see Postman’s success counter is 0. Who is your hosting service?

WPEngine

WPEngine does install some custom code to their WordPress installs, and also uses very aggressive caching, so I’m also talking to them to rule out any funny stuff regarding wp_mail. But if you could test it, I think you are far more likely to understand what’s happening. I could give you a login if you want.

Right ?? you mentioned that. I have someone else at WpEngine using it with their own unique problem, though the plugin is definitely sending their email. Let me check in with them and see if they are having any new problems.

Sure. You can e-mail me at jason at hendriks dot ca. Be warned that if we choose to pursue this issue with them, they may login to your site sans permission and start playing with your settings. They broke the other’s user’s configuration twice, and without warning. Seems their supports doesn’t believe in using test sites, despite my repeated requests.

Alright thanks, for me all email is sent fine using both Postman and wp_mail. It’s just that the only way I can send using Postman is to use the “Send a Test Email” function in Postman. Otherwise everything goes wp_mail and wp_mail sucks.

I get the test messages fine either way. (though the wp_mail messages can take an hour when sent using WPEngine’s server, and WPEngine clearly recommends not using their MXs at all if you can because they don’t host email services at all, and their “servers are not set up to send email” very well). The wp_mail messages take forever and only make it through about 60% of the time, so I really want to get Postman working.

WPEngine is awesome, but you must use another emails service if you want to use a contact form…

Sent to you.

This is a new site, and I’ve backed it up, so not a big deal if something gets messed up. Though I certainly would prefer is doesn’t.

Let me know if the new user email gets to you. That would be an interesting test in itself… I’ll send it directly if not.