Contact Form 7/Conditional Fields Mail (2) Problems

  • Hi, we recently started having issues with the Contact Form 7 Mail (2) autoresponder.

    Form submissions are being received by email with no problem. The Mail (2) autoresponser is supposed to send an email to the form submitter. However, if the Mail (2) content includes conditional fields (ie, [group-name]… [/group-name]), the Mail (2) autoresponder does not seem to work.

    An email logging plugin shows the email as being sent (?), however, it’s not being received by the form submitter, and it’s not being received by the “cc” address. Have tested with various email addresses in the form submitter/cc addresses without success. The emails also do not appear in any spam folders (so are they really being sent?).

    If conditional fields are removed from the content, (ie, replaced the content with basic text – like “test”) the Mail (2) autoresponder successfully sends and receives without a problem, including sending/receiving to the “cc” addresses as well.

    Using PHPmailer, and while the host suggests using SMTP plugin, it does not seem this was the issue since we’re receiving form submissions and the Mail (2) autoresponder can work, just without the conditional fields. The Mail (2) autoresponder was working as intended WITH conditional fields for many years until just about 2 weeks ago.

    Any suggestions for further troubleshooting or possible fixes would be most appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jules Colle

    (@jules-colle)

    Hi Yiern

    Thanks for reporting this issue. I will try and reproduce it as soon as possible.

    Jules

    Plugin Author Jules Colle

    (@jules-colle)

    Hi there,

    Sorry for the late reply. I have tested this and it works fine.

    Emails can be blocked at multiple levels. Since the email logging plugin is showing you that the email is being sent, then the problem does not reside with the plugin or your wordpress configuration.

    However, your hosting company might block the email, or another mail server. In most cases this happens if your emails look a bit like spam, which can certainly be the case if you are testing your forms. Input like “test” and “blablabla” could be considered spam by serveral mail-servers or firewalls.

    If you are 100% sure that a certain email doesn’t come trough, please set up you exact form and email(2) message in the form tester: https://conditional-fields-cf7.bdwm.be/form-tester/

    Also let me know which information you enter inside the form during submission.

    That way I can reproduce your exact test case.

Viewing 2 replies - 1 through 2 (of 2 total)
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