Contact Form 7 results blocked by email ISPs

  • Resolved StephInSeattle

    (@stephinseattle)


    9 years, 9 months ago

    I’ve just moved three sites from one hosting service over to the GoDaddy Managed WordPress service. Since the move, none of the Contact Form 7 posts (form results) are reaching their recipients.

    After an hour online with GoDaddy and on the phone with GoDaddy I haven’t got much further until boom, one of my test email addresses (only one on Google) showed the form results had arrived but were stashed in a folder marked All Mail. I am though unable to find the email in either junk, spam or new mail folders.

    I checked the header/relay on this email result form and found that it had arrived from:
    ‘WordPress <[email protected]>’

    Question: Is this the result of something in the latest version of Contact Form 7 which now sends out its posts with this added over extended email address which includes the name of the user, the from’s subject and their email address, or is this something from the server. This is obviously the reason why no emails are being received on any other email ISP/service as they are all marking these responses as junk or spam.

    Any ideas how I can reset this? Thank You very much.

    https://www.ads-software.com/plugins/contact-form-7/

Viewing 3 replies - 1 through 3 (of 3 total)

  • I’m sorry – that’s frustrating! Hopefully this will help, though:

    You can specify the “from”/sender in the contact form itself. Just go to the contact form you are working on and look for the “from” field in the “Mail” or “Mail (2)” section.

    If you really want, you can use the WP-Mail-SMTP plugin to choose SMTP over PHP’s mail() function. I have sites that work fine both ways and in each I can specify the “sender” I want.

    It’s possible, as it seems you are thinking, that your mail is not receiving a “PASS” on the SFP rating because of a mismatched domain (specified sender vs. actual sender), since you’re not hosted on a gmail server. BUT, it could also be that your domain’s server IP is on some blacklists. I was on the Spamhaus XBL for one of my sites because of a compromised site on its shared host server. I had to request a cleanup that took my host over 2 weeks to take care of (a whole ‘nother issue though)… In the meantime, we couldn’t have form emails sent to yahoo, etc…. So, if adjusting the “from” field doesn’t solve your issue, then you should check the hosting email account (I imagine you have a default one included). If you have a rejected email there, it should help you figure out if you’re on a block list.

    Again, hope this helps some and you get back up and running soon!

    See Best Practice to Set Up Mail.

    Thread Starter StephInSeattle

    (@stephinseattle)

    Thank you Kylee and Buzztone for your information. I’ve been using Contact Form 7 for years and it’s the best of the best forms in my opinion so it’s a bit upsetting to find all these issues popping up considering the 3 WP websites move were manual and no settings were changed.

    I would advise anyone to read Buzztone’s link Best Practices to Set Up Mail. There’s a boatload of information in there. Awesome. Thank You both.

Viewing 3 replies - 1 through 3 (of 3 total)
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