Contact Form 7 submission fails if user requires more than one try

  • Resolved Tecca

    (@tecca)


    3 years, 3 months ago

    Hey there. When a user is filling out a form via CF7, say they mess up any field: be it email, character count not enough in title, etc. They then cannot resubmit the form after correcting those fields. It seems that hCaptcha will only work the first time unless they refresh and try again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor kaggdesign

    (@kaggdesign)

    Hi Tecca,

    I cannot reproduce the problem. I have created a simple CF7 form

    

    <label> Your name
    [text* your-name] </label>

<label> Your email
    [email* your-email] </label>

<label> Subject
    [text* your-subject] </label>

<label> Your message (optional)
    [textarea your-message] </label>

[submit &quot;Submit&quot;]
    

    

    I fill all fields but enter an invalid email address. Solve Captcha, click submit and receive an error message. I fix the email address, solve hCaptcha again and click Submit. The form is sent successfully.
    

    How do you make verification? What should I do, step by step, to see the problem?
    Thread Starter Tecca

    (@tecca)

    Ah, thanks for your time, kaggdesign. I tested it in the same way as you just now, as well as with min-length fields (initial reason why users would fail the form input). The only other difference between the forms that fail is that I’m using the Conditional Fields plugin in those: https://www.ads-software.com/plugins/cf7-conditional-fields/

    May be due to that, not sure atm. Will need further investigation.

    Edit: Okay, so it’s not the Conditional Plugin per se, but the fact that there’s technically two forms, and thus two captchas, on a single page (with help from the Conditional plugin). So I imagine that hCaptcha is conflicting between the two in some way. Thankfully it works fine if the user doesn’t fail any fields and the conflict only happens upon failure.

    Can’t really blame this plugin for my setup, but if anyone has any useful tips, it would be much appreciated. ReCaptcha worked fine using this exact setup, so maybe there is something else that can be done. Kind of out of my field though.

    • This reply was modified 3 years, 3 months ago by Tecca.
    Thread Starter Tecca

    (@tecca)

    Misspoke; ignore

    • This reply was modified 3 years, 2 months ago by Tecca.
Viewing 3 replies - 1 through 3 (of 3 total)
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