COntact form in Kadence

  • Hi guys, I made a simple contact form here: https://www.weddingphotographer-costablanca.com/contact/ after filling in details, it sends and I get the message: “Submission Success, Thanks for getting in touch!”

    I am using a plugin called WP Mail SMTP and when I send a test email, it confirms it is setup correct:,,Success!
    Test HTML email was sent successfully! Please check your inbox to make sure it was delivered.”

    I check domain with https://mxtoolbox.com DMARC setup correct also

    But for some reason the emails sent from contact form do not land in my inbox or junk/spam,..they are floating around somewhere.

    I have no clue as to how I must trouble shoot this and I am hoping there is somebody here that might be willing to spend some time out of their day to point me in a helpful direction.

    Thanks in advance,..to everyone.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Install this plugin:
    https://www.ads-software.com/plugins/wp-mail-logging/

    This will show you whether an e-mail is generated at all and where it should go.

    If you don’t see an email here, please contact Kadence support for clarification: https://www.ads-software.com/support/theme/kadence/

    If you see an e-mail, take a close look at who the recipient is. Check the recipient’s address very carefully. If it is correct, you can contact the support of your email service provider so that they can check where the email sent by WP Mail SMTP to their server has gone.

    I am using a plugin called WP Mail SMTP and when I send a test email, it confirms it is setup correct:,,Success!
    Test HTML email was sent successfully! Please check your inbox to make sure it was delivered.”

    1) Did you receive the test email? You didn’t mention this!

    2) Also, where are you sending the emails TO? You have a bogus MX record for the domain weddingphotographer-costablanca.com so if you’re sending the emails there, no email will get delivered at all — irrespective of where or how the messages were sent. Fix this!

    Thread Starter ajphoto

    (@ajphoto)

    Hi @gappiah, apologies, I mentioned “But for some reason the emails sent from contact form do not land in my inbox or junk/spam,..they are floating around somewhere.” and expected that was clear enough, but to be clear: no I do not receive any emails from the contact form.

    On point 2 you mention there is a bogus mx record. I am not following reason being we receive normal emails all day long it is just the contact form from the website that is not sending the messages. Would you suggest I remove the MX record?

    Thank you for tuning in and I look forward to hearing from you.

    Warmest regards Andy

    • This reply was modified 5 months, 3 weeks ago by ajphoto.
    Thread Starter ajphoto

    (@ajphoto)

    Good morning @threadi! That is a good idea, I will install it and give it a go!

    And yes, I have already contact Kadence support, but I will follow up.

    Thank you for tuning in. I appreciate that you spent the time to reply.

    Warmest regards Andy

    Thread Starter ajphoto

    (@ajphoto)

    @threadi I installed the plugin and sent an email. The plugin states SUCCESSFUL The email hoster says: if other emails come it, it must be a wordpress thing.

    Any other suggestions maybe? Thank you

    Unfortunately, I don’t really understand. The plugin says that the email has been created and sent. What does the email hoster say about exactly this test?

    Would you suggest I remove the MX record?

    I see the “bogus” MX record I mentioned is fixed now.

    Sorry, I didn’t have time to explain further… but the MX record was pointed to a hostname (possibly mail.weddingphotographer-costablanca.com) which was being proxied by Cloudflare. As a result, Cloudflare was returning a bogus value like _dc-mx.7c377b41b799.weddingphotographer-costablanca.com instead of the real mail server.

    Again, I see this has been fixed now (by simply setting the mail server’s hostname to DNS-Only in Cloudflare).

    And with this fix, your messages should get through now.

    I mentioned “But for some reason the emails sent from contact form do not land in my inbox or No, you weren’t clear then earlier and you’re still not clear now.

    Ah, but that’s about the message from the contact form. I was specifically talking about the TEST emails from the SMTP plugin, and NOT the emails from the contact form ??

    I am using a plugin called WP Mail SMTP and when I send a test email, it confirms it is setup correct:,,Success!
    Test HTML email was sent successfully! Please check your inbox to make sure it was delivered.”

    I installed the plugin and sent an email. The plugin states SUCCESSFUL The email hoster says: if other emails come it, it must be a wordpress thing.

    “Successfully sent” SENT does not imply RECEIVED!

    And what I wanted to know was whether or not you RECEIVED these test emails that were successfully SENT by the SMTP plugin.

    With your MX record fixed, I’m hoping your issue should be fixed now.

    If not, please run the SMTP plugin’s test again and confirm if you do RECEIVE the test email that the plugin sends.

    Thread Starter ajphoto

    (@ajphoto)

    Hi @gappiah and @threadi a little update (spoiler: problem still persists):

    I ran the SMTP setup again and got the welcome email from the plugin (Welcome to WP Mail SMTP). The test mail sent does not land in my inbox, any contact form sends send successfully but are not received in the inbox.

    The email host says: ,,well, all other emails land in your inbox so it is a wordpress problem.” I guess he has a point in stating that, so it narrows the search area down to only WordPress.

    I will try the support page of the plugin developer but I guess a reply can take a while. EDIT: developer will only support the pro version, not the free version

    Thank you guys for taking time out your day to reply here. I really appreciate it.

    Warmest regards to you both, Andy

    • This reply was modified 5 months, 3 weeks ago by ajphoto.
    • This reply was modified 5 months, 3 weeks ago by ajphoto.

    Have you entered an external e-mail server in WP Mail SMTP via which e-mails are to be sent?

    What kind of plugin did you submit this support request to? And why?

Viewing 9 replies - 1 through 9 (of 9 total)
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