• Resolved tipsntrick

    (@tipsntrick)


    Hi,
    i am using latest version of jetpack and wordpress. when i tried to click on “add contact form form” button it is not showing anything on visual editor. how to fix this?
    it is working when i used used shortcode [contact-form].
    Also i want to use jetpack comment system without gravater is it possible?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey there! I see some communication errors between Jetpack and your site. Could you try disconnecting and reconnecting the plugin again to see if that sorts it out? Once Jetpack is fully connected I can better check that out ??

    Meanwhile, can you tell me what dashboard you’re using – the blue WordPress.com or the wp-admin? Can you please temporarily deactivate all your plugins and check if the problem gets fixes that way? If it works, then reactivate each plugin one-by-one to find out which one is causing problems.

    Also i want to use jetpack comment system without gravater is it possible?

    You can use another account – whether it’s a social media or an email address instead of your Gravatar. More info about setting it up can be found here: https://jetpack.com/support/comments/
    Let me know how it goes with the contact form, and if you have any other questions about that don’t hesitate to ask ??

    Thread Starter tipsntrick

    (@tipsntrick)

    I deleted some unused plugins and and its working now.

    Due to speed issue i am using gravatar locally by using plugin (wp user avatar) but it is showing me corrupted image on comment system SEE Screen shot here

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    I deleted some unused plugins and and its working now.

    That is awesome news!

    Due to speed issue i am using gravatar locally by using plugin (wp user avatar) but it is showing me corrupted image on comment system SEE Screen shot here

    Hm. Usually Gravatar doesn’t give many speed issue, so I wonder if that problem could have been caused by something else. Can you try deactivating the user avatar plugin and check whether Gravatar gives you the same problem now? I’d like to investigate on that, if that’s the case. Gravatar shouldn’t give you such problems.

    If Gravatar is still giving you troubles, can you contact us via this contact form and mention this thread? That’s the contact for Gravatar issues ??
    Thanks very much!

    Thread Starter tipsntrick

    (@tipsntrick)

    I mean how can i add expire header to gravatar? how to cache gravatar? as it is showing speed issue on Speed tools (gtmetrix, pingdom etc)

    • This reply was modified 7 years, 2 months ago by tipsntrick.
    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    I checked your site speed, @tipsntrick, and it’s pretty good to be honest ??
    The only elements slowing it down are related with your current theme and some Facebook extension, but as far as I’m concerned that’s nothing major.

    how can i add expire header to gravatar? how to cache gravatar?

    My best advice in this case is to install a cache plugin if you don’t have any yet – Gravatar shouldn’t give you any troubles generally speaking ??

    Again, if you have problems with Gravatar, the best way to sort them out is to write to the correct support channel, as that goes beyond the scope of the Jetpack forum ??

Viewing 5 replies - 1 through 5 (of 5 total)
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