Contact Form Isn’t Sending Emails to Gmail

  • Resolved kateharris

    (@kateharris)


    1 month, 1 week ago

    Hey Guys,

    This website has a fairly standard Kadence contact form on the contact page. The client has their email address in the backend as well as in the contact form, but if anyone sends an email, they receive the following message “Submission Success, Thanks for getting in touch!”

    This email never reaches the client in their Gmail account. Would anyone know what I could try?

    Thank you,

    Kate

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Kate,

    Since you are getting a “Submission Success, Thanks for getting in touch!” message, the issue is most likely with the SMTP server.

    Please test if you’re receiving the default WordPress emails such as user password reset. If not, check with your hosting provider as well to see if the emails are being sent. If you’re sending via SMTP, make sure you have the SMTP credentials set up in a plugin like https://www.ads-software.com/plugins/wp-mail-smtp/.

    Here’s an article on how to troubleshoot Kadence Form Block Email Delivery.

    Let us know how it works out, and we’re happy to offer further help.

    Best regards,
    Teejay.

    Thread Starter kateharris

    (@kateharris)

    Hey Teejay!

    Thank you so much for coming back to me. I have installed and activated the plugin and emails are now coming through! Thank you so much for the advice.

    Kate

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.