Contact form isn’t submitting the form and SMTp email delivery error

  • Resolved draderc

    (@draderc)


    4 years, 9 months ago

    Hey

    I have a client that’s having an issue with the website contact form. Whenever you click the submit button, nothing happens. The contact form doesn’t submit the form entries. I installed the WP Mail SMTP plugin and I’ve gone through the steps required for connecting to a Gmail account.

    After connecting your plugin to the Gmail account I’m given this notice:

    EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v1.8.1 logged this error during the last time it tried to send an email:

    Mailer: Gmail
    {
    “error”: {
    “errors”: [
    {
    “domain”: “global”,
    “reason”: “required”,
    “message”: “Login Required”,
    “locationType”: “header”,
    “location”: “Authorization”
    }
    ],
    “code”: 401,
    “message”: “Login Required”
    }
    }
    Consider running an email test after fixing it.

    I’ve sent an email test and it delivered without issue so I’m at a loss on what could be happening or what this notification means. If you have any advice on what’s happening that would be greatly appreciated.

    Cody

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @draderc,

    The error message indicates you’ll need to Authorize the plugin to send emails from your Gmail account. But, if you have successfully sent a test email using ‘Gmail’ mailer you’ve probably already authorized. In this case, the error message should be dismissed automatically. Could you please let me know when will this reappear?

    Thanks!

    Thread Starter draderc

    (@draderc)

    Hi

    So I’ve run the test email and the email deliver error message seems to have gone away but the contact form still isn’t submitting. I have no idea what’s going on with this website form.

    Cody

    Hi @draderc,

    When the test email is sent successfully, the error message disappears. Does it reappear when you try to send an email from your contact form? The contact form might not be sending an email at all. Please contact the contact form plugin support. All the emails sent with wp_mail() will route through WP Mail SMTP.

    Thanks!

    Hi @draderc – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 4 replies - 1 through 4 (of 4 total)
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